Account Manager

Required Skills & Experience

• 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.

• Strong client-facing communication and relationship-building skills.

• Exceptional organizational skills and attention to detail.

• Experience coordinating multiple projects, priorities, or customer accounts simultaneously.

• Ability to work cross-functionally with multiple internal stakeholders.

• Strong problem-solving and follow-up skills.

• Experience managing customer expectations and building long-term relationships.

• Proficiency with CRM systems and Microsoft Office.

• Comfortable working in a fast-paced environment with frequent client interaction.

Nice to Have Skills & Experience

• Retail industry experience.

• Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience.

• Experience working with project-based businesses.

• Exposure to manufacturing, production, or operations environments.

• Experience supporting custom projects or customer solutions.

• Understanding of quoting, estimating, order management, or project coordination processes.

Job Description

Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.

This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward.

Key Responsibilities

• Manage day-to-day relationships with existing client accounts.

• Serve as a primary point of contact for customer inquiries, orders, and project updates.

• Coordinate new orders and ensure information is accurately communicated to internal teams.

• Work closely with estimating, production, project management, and operations teams to ensure projects stay on track.

• Track timelines, deliverables, revisions, and client requests throughout project lifecycles.

• Maintain accurate CRM records, account notes, and project documentation.

• Identify opportunities for account growth and additional business within existing customers.

• Proactively resolve client concerns and ensure high levels of customer satisfaction.

• Participate in client meetings and assist with ongoing relationship development.

• Support sales and leadership teams with account-related administrative activities and follow-up.

base yearly salary $80,000 CAD