Account Manager
- Toronto, ON, Canada
- North York, ON, Canada
$75,000 to $80,000 CAD / year · Full-time
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Job details
- Pay
- $75,000 to $80,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.
This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward.
Key Responsibilities
- Manage day-to-day relationships with existing client accounts.
- Serve as a primary point of contact for customer inquiries, orders, and project updates.
- Coordinate new orders and ensure information is accurately communicated to internal teams.
- Work closely with estimating, production, project management, and operations teams to ensure projects stay on track.
- Track timelines, deliverables, revisions, and client requests throughout project lifecycles.
- Maintain accurate CRM records, account notes, and project documentation.
- Identify opportunities for account growth and additional business within existing customers.
- Proactively resolve client concerns and ensure high levels of customer satisfaction.
- Participate in client meetings and assist with ongoing relationship development.
- Support sales and leadership teams with account-related administrative activities and follow-up.
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
*Pay range for this role is between $75k/yr - 80k/yr CAD.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Manage established client accounts as the primary contact for inquiries, orders, project updates, and concerns. Coordinate with internal teams to keep projects on track, maintain accurate account and project records, support customer satisfaction, and identify opportunities to grow existing accounts.
Requirements
The role calls for a detail-oriented, customer-focused professional with strong relationship management, organizational, and communication skills. Candidates should be able to manage multiple priorities in a fast-paced environment; prior retail display experience is beneficial but not essential.
Skills
- Relationship Management
- Customer Service
- Organization
- Communication
- Project Coordination
- Order Management
- Timeline Tracking
- Problem Resolution
- CRM Recordkeeping
- Account Growth
- Attention To Detail
- Prioritization
- Cross-Functional Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Management & Leadership
- Administrative
Keywords
- Account Management
- Customer Relationships
- Client Inquiries
- Order Coordination
- Project Updates
- Estimating
- Production
- Project Management
- Operations
- Project Lifecycles
- Timelines
- Deliverables
- Revisions
- CRM
- Account Notes
- Project Documentation
- Account Growth
- Customer Satisfaction
- Client Meetings
- Retail Displays
- Sales Support
- Administrative Support
- Cross-Functional Coordination