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Added 13 mins ago
SI
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Artificial Intelligence tools may be used in screening applications.
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HRIS Senior Advisor - Workday
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Montreal, QC
- Full-time
Artificial Intelligence tools may be used in screening applications.
Added 43 mins ago
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Registered Practical Nurse (Temporary Full-Time) - CVH In-Patient Oncology
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ON · ON, Canada
- Full-time
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to…
Added 43 mins ago
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Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to…
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Added 1 hour ago
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Added 1 hour ago
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Executive Assistant
Aston Carter
North Vancouver, BC
- $29 to $34 CAD / hour
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The University of British Columbia
Vancouver, BC
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Added 1 hour ago
K
Senior Product Manager (8 Month Contract)
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Toronto, ON
- Contract
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is…

Insight Global

Application Support Analyst

Toronto, ON, Canada

$43 to $47 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $43 to $47 CAD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 5+ years of experience in Application Support, Production Support, or a similar support-focused role
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys troubleshooting complex issues, collaborating with stakeholders, and ensuring applications operate efficiently for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Required Skills & Experience

5+ years of experience in Application Support, Production Support, or a similar support-focused role
Experience supporting business-critical applications in a corporate environment
Strong troubleshooting and problem-solving skills
Experience using SQL for queries, reporting, and issue investigation
Ability to manage multiple priorities and drive issues through to resolution
Experience partnering with business users and technical teams to resolve incidents and support enhancements
Excellent verbal and written communication skills
Experience working within Agile environments
Familiarity with monitoring and ticketing tools used to track application health and support activities
Strong ownership mindset and accountability when managing incidents and service requests
Willingness to participate in an on-call support rotation

Nice-to-Have Skills & Experience

Experience supporting applications within Wealth Management, Banking, or Financial Services
Exposure to Windows and Linux environments
Experience with monitoring tools such as Dynatrace, ELK Stack, PagerDuty, or similar platforms
Familiarity with database technologies including Sybase, DB2, or SQL Server

What You'll Do

Monitor and support a suite of business-critical applications
Investigate, troubleshoot, and resolve production incidents and user-reported issues
Perform root cause analysis and implement preventative solutions
Work closely with business stakeholders and development teams to support application enhancements and releases
Develop and maintain support documentation, processes, and knowledge articles
Participate in incident management and on-call support activities
Contribute to continuous improvement initiatives that enhance application stability and performance

*We do use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between $43/hr - 47/hr CAD.

*This role is an existing vacancy.

*No requirement for Canadian experience or education.

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More about this job

Responsibilities

Monitor and support business-critical applications, investigate and resolve production incidents and user-reported issues, and perform root cause analysis with preventative solutions. Partner with business stakeholders and development teams on enhancements and releases, maintain support documentation, participate in on-call activities, and contribute to application stability and performance improvements.

Requirements

Requires at least five years of application, production, or similar support experience, strong troubleshooting skills, SQL experience, and the ability to manage priorities and resolve issues with business and technical teams. Candidates should have Agile experience, strong communication and ownership skills, familiarity with monitoring and ticketing tools, and willingness to join an on-call rotation; financial services experience and exposure to Windows, Linux, Dynatrace, ELK Stack, PagerDuty, Sybase, DB2, or SQL Server are advantageous.

Skills

Application Support
Production Support
Troubleshooting
Problem-Solving
SQL
Incident Management
Root Cause Analysis
Stakeholder Collaboration
Agile
Monitoring Tools
Ticketing Tools
Support Documentation
On-Call Support
Windows
Linux
Database Technologies

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Wealth Management
Business-Critical Applications
SQL
Troubleshooting
Incident Management
Root Cause Analysis
Agile
Monitoring Tools
Ticketing Tools
On-Call Support
Application Enhancements
Application Releases
Windows
Linux
Dynatrace
ELK Stack
PagerDuty
Sybase
DB2
SQL Server
Banking
Financial Services
Continuous Improvement

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