Application Support Analyst

Job Description

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys troubleshooting complex issues, collaborating with stakeholders, and ensuring applications operate efficiently for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Required Skills & Experience

• 5+ years of experience in Application Support, Production Support, or a similar support-focused role
• Experience supporting business-critical applications in a corporate environment
• Strong troubleshooting and problem-solving skills
• Experience using SQL for queries, reporting, and issue investigation
• Ability to manage multiple priorities and drive issues through to resolution
• Experience partnering with business users and technical teams to resolve incidents and support enhancements
• Excellent verbal and written communication skills
• Experience working within Agile environments
• Familiarity with monitoring and ticketing tools used to track application health and support activities
• Strong ownership mindset and accountability when managing incidents and service requests
• Willingness to participate in an on-call support rotation

Nice-to-Have Skills & Experience

• Experience supporting applications within Wealth Management, Banking, or Financial Services
• Exposure to Windows and Linux environments
• Experience with monitoring tools such as Dynatrace, ELK Stack, PagerDuty, or similar platforms
• Familiarity with database technologies including Sybase, DB2, or SQL Server

What You'll Do

• Monitor and support a suite of business-critical applications
• Investigate, troubleshoot, and resolve production incidents and user-reported issues
• Perform root cause analysis and implement preventative solutions
• Work closely with business stakeholders and development teams to support application enhancements and releases
• Develop and maintain support documentation, processes, and knowledge articles
• Participate in incident management and on-call support activities
• Contribute to continuous improvement initiatives that enhance application stability and performance

*We do use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between $43/hr - 47/hr CAD.

*This role is an existing vacancy.

*No requirement for Canadian experience or education.