1 month contract + extension (high likelihood of extension)
On-site in Thunder Bay (travel, mileage, accommodation, food covered)
Hourly Rate: $55-65/hr incorp
Start date would be in Jan/Early Feb
Required Skills & Experience
- Prior Meditech Expanse go-live, training, or stabilization experience.
- Demonstrated experience supporting end users in a healthcare setting and familiarity with clinical or operational workflows relevant to assigned areas.
- Strong communication, coaching, customer-service, and issue-triage skills; ability to remain calm and organized in a fast-paced clinical environment.
Job Description
Primary responsibility to support clinicians and operational users as they use Meditech Expanse during go-live. ATE staff offer timely, in-person guidance at the point of work, reinforce approved workflows, and route issues to the appropriate internal team. This is primarily end-user adoption and workflow support.
Key Responsibilities
- Provide visible, responsive support in assigned departments and shifts, including days, evenings, nights, weekends, as agreed.
- Coach users through approved Expanse workflows, navigation, documentation, orders, and other in-scope tasks relevant to the team / department.
- Reinforce training and policies; use teach-back and concise, respectful guidance while minimizing disruption to patient care.
- Identify patient-safety, access, downtime, and workflow concerns; escalate promptly through the projects go-live defined chain of command.
- Distinguish user questions from potential defects, access problems, and enhancement requests.
- Protect confidential information, follow facility policies, and complete required orientation, access, and security training.
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
