ATE Support

1 month contract + extension (high likelihood of extension)

On-site in Thunder Bay (travel, mileage, accommodation, food covered)

Hourly Rate: $55-65/hr incorp

Start date would be in Jan/Early Feb

Required Skills & Experience

• Prior Meditech Expanse go-live, training, or stabilization experience.
• Demonstrated experience supporting end users in a healthcare setting and familiarity with clinical or operational workflows relevant to assigned areas.
• Strong communication, coaching, customer-service, and issue-triage skills; ability to remain calm and organized in a fast-paced clinical environment.

Job Description

Primary responsibility to support clinicians and operational users as they use Meditech Expanse during go-live. ATE staff offer timely, in-person guidance at the point of work, reinforce approved workflows, and route issues to the appropriate internal team. This is primarily end-user adoption and workflow support.

Key Responsibilities

• Provide visible, responsive support in assigned departments and shifts, including days, evenings, nights, weekends, as agreed.
• Coach users through approved Expanse workflows, navigation, documentation, orders, and other in-scope tasks relevant to the team / department.
• Reinforce training and policies; use teach-back and concise, respectful guidance while minimizing disruption to patient care.
• Identify patient-safety, access, downtime, and workflow concerns; escalate promptly through the projects go-live defined chain of command.
• Distinguish user questions from potential defects, access problems, and enhancement requests.
• Protect confidential information, follow facility policies, and complete required orientation, access, and security training.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.