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Insight Global

Aviation Customer Manager

Montreal, QC, Canada

$35/hr to $48/hr · Full-time

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Job details

Pay: $35/hr to $48/hr
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3-10 years of relevant professional experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Insight Global is seeking an Aviation Customer Manager to support a leading aerospace organization in Longueuil, Quebec.

In this role, you will be the primary point of contact for aircraft and fleet customers throughout the engine shop-visit lifecycle, from initial planning through completion and return to service. You will represent the customer internally while coordinating across commercial and technical teams to ensure shop visits are executed successfully.

This is an excellent opportunity for someone with an aerospace or automotive background who combines strong customer relationship management, commercial acumen, logistics coordination, and project management skills.

Key Responsibilities

Own customer relationships throughout the full engine shop-visit lifecycle, from pre-planning through completion and return to service.
Coordinate shop events and logistics, including engine removal dates, shop location, scheduling, and rental engine requirements.
Manage the commercial aspects of shop visits, including reviewing and approving cost estimates and supporting customer negotiations.
Interpret customer contracts and lead informed discussions regarding pricing, scope, and contractual obligations.
Coordinate final commercial closeout, including invoice review, payment coordination, and support for engine return and aircraft installation.
Serve as the key liaison between customers and internal technical teams.
Ensure customer requirements, timelines, and commercial commitments remain aligned throughout each shop visit.

Required Qualifications

Bachelor’s or Master’s degree in a relevant discipline, such as:
Business Administration / Commerce
Aeronautics or Aeronautical Maintenance
Aerospace or Mechanical Engineering
Industrial Engineering
Finance
Business or Operations Management
International Administration
3-10 years of relevant professional experience
Previous experience within the aerospace or automotive industry
Strong project management, event coordination, and/or logistics experience
Excellent customer-facing communication and relationship-management skills
Ability to work effectively across commercial and technical stakeholders
Ability to work on-site in Longueuil, QC, five days per week

Nice to Have

French language skills

Compensation:

$35/hr to $48/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

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More about this job

Responsibilities

Manage customer relationships throughout the engine shop-visit lifecycle, coordinating planning, scheduling, logistics, and communication between customers and internal technical and commercial teams. Oversee commercial matters including estimates, contract discussions, negotiations, invoicing, payment coordination, and closeout through engine return to service.

Requirements

A bachelor’s or master’s degree in a relevant business, engineering, finance, or aviation discipline and 3–10 years of relevant experience are required. Candidates should have aerospace or automotive industry experience, strong project management or logistics skills, excellent customer-facing communication, and the ability to work on-site in Longueuil five days per week; French is an asset.

Skills

Project Management
Logistics Coordination
Event Coordination
Commercial Acumen
Contract Interpretation
Cost Estimate Review
Customer Negotiation
Invoice Review
Payment Coordination
Shop Visit Planning
Scheduling
Cross-Functional Coordination
Stakeholder Communication
Aerospace Operations
Engine Shop-Visit Management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Sick Leave
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Aerospace
Automotive
Aircraft
Fleet Customers
Engine Shop Visits
Return to Service
Project Management
Logistics Coordination
Event Coordination
Engine Removal
Shop Scheduling
Rental Engines
Cost Estimates
Customer Negotiations
Contract Interpretation
Pricing
Scope Management
Commercial Closeout
Invoice Review
Payment Coordination
Engine Installation
Technical Teams
Commercial Teams
Longueuil, Quebec
French

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