Aviation Customer Manager

Insight Global is seeking an Aviation Customer Manager to support a leading aerospace organization in Longueuil, Quebec.

In this role, you will be the primary point of contact for aircraft and fleet customers throughout the engine shop-visit lifecycle, from initial planning through completion and return to service. You will represent the customer internally while coordinating across commercial and technical teams to ensure shop visits are executed successfully.

This is an excellent opportunity for someone with an aerospace or automotive background who combines strong customer relationship management, commercial acumen, logistics coordination, and project management skills.

Key Responsibilities

• Own customer relationships throughout the full engine shop-visit lifecycle, from pre-planning through completion and return to service.
• Coordinate shop events and logistics, including engine removal dates, shop location, scheduling, and rental engine requirements.
• Manage the commercial aspects of shop visits, including reviewing and approving cost estimates and supporting customer negotiations.
• Interpret customer contracts and lead informed discussions regarding pricing, scope, and contractual obligations.
• Coordinate final commercial closeout, including invoice review, payment coordination, and support for engine return and aircraft installation.
• Serve as the key liaison between customers and internal technical teams.
• Ensure customer requirements, timelines, and commercial commitments remain aligned throughout each shop visit.

Required Qualifications

• Bachelor’s or Master’s degree in a relevant discipline, such as:
• Business Administration / Commerce
• Aeronautics or Aeronautical Maintenance
• Aerospace or Mechanical Engineering
• Industrial Engineering
• Finance
• Business or Operations Management
• International Administration
• 3-10 years of relevant professional experience
• Previous experience within the aerospace or automotive industry
• Strong project management, event coordination, and/or logistics experience
• Excellent customer-facing communication and relationship-management skills
• Ability to work effectively across commercial and technical stakeholders
• Ability to work on-site in Longueuil, QC, five days per week

Nice to Have

• French language skills

Compensation:

$35/hr to $48/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.