Bilingual Contact Centre Representative

6-month Contract

Pay Rate: $17.95

• Flexible availability required
• 10 weeks onsite for training/nesting (5 days/week)
• Hybrid schedule after training (2 days onsite, 3 days remote)
• Opportunity to earn preferred shifts

REQUIRED SKILLS AND EXPERIENCE

• Strong verbal and written communication skills in French and English
• Previous customer service experience
• Experience working in a call center environment
• Comfortable managing a high volume of inbound and outbound calls
• Strong empathy and ability to make customers feel heard and valued
• Excellent problem-solving skills with the ability to resolve issues efficiently
• Patient and able to remain calm under pressure
• Adaptable to different customer personalities and changing situations
• Positive attitude with a professional approach to difficult interactions
• Strong attention to detail and accurate documentation skills
• Accountable and takes ownership of customer concerns through resolution
• Strong multitasking skills with the ability to manage calls, emails, and chats simultaneously
• Highly responsive in a fast-paced environment with competing priorities

JOB DESCRIPTION

Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes. Responsibilities Handle inbound and/or outbound customer calls in a professional and empathetic manner. Provide excellent customer service and resolve customer inquiries efficiently. Educate customers on available services and solutions. Maintain accurate documentation of customer interactions within internal systems. Meet productivity, quality, and compliance standards in a call center environment. Communicate with customers regarding outstanding balances and repayment options. Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs. Negotiate payment arrangements while maintaining a positive customer experience.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between CAD.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.