Bilingual Customer Service Representative
- Quebec, QC, Canada
Pay Rate: $21/hr · Contract
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Job details
- Pay
- Pay Rate: $21/hr
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Onsite: Rue Saint-Jacques Montréal, QC
6 month contract (possible extensions)
JOB DESCRIPTION
Insight Global is looking for a Bilingual Service Representative to support one of Canada's largest Banks for an on-site 6-month contract. This role focuses on day‑to‑day deposit and payment operations, ensuring accurate transaction processing, regulatory compliance, and service excellence in a fast‑paced environment. Key Responsibilities: -Process deposit and payment transactions (cheques, electronic payments, lockbox, remote deposit, account maintenance) -Ensure all activities meet SLAs, policies, and regulatory standards -Analyze data, resolve discrepancies, and support reporting and tracking -Collaborate with internal and external stakeholders to improve workflows -Support quality control, training, and operational process improvements
REQUIRED SKILLS AND EXPERIENCE
-2–3 years of banking or financial operations experience -Strong analytical, organizational, and multi‑tasking skills -Proficiency in MS Excel, Word, and PowerPoint -Knowledge of payments, deposits, and operational risk -Bilingual in French & English (required)
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
Pay Rate: $21/hr
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
More about this job
Responsibilities
Process deposit and payment transactions, maintain accounts, and ensure work meets service-level agreements, company policies, and regulatory standards. Analyze data, resolve discrepancies, support reporting and quality control, and collaborate with stakeholders on training and operational improvements.
Requirements
Requires 2–3 years of banking or financial operations experience and fluency in both French and English. Candidates should have strong analytical, organizational, and multitasking skills, proficiency with Microsoft Office, and knowledge of payments, deposits, and operational risk.
Skills
- Banking Operations
- Financial Operations
- Deposit Processing
- Payment Processing
- Cheque Processing
- Electronic Payments
- Lockbox Operations
- Remote Deposit
- Account Maintenance
- Regulatory Compliance
- Operational Risk
- Data Analysis
- Discrepancy Resolution
- Reporting
- Quality Control
- Microsoft Excel
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Administrative
Keywords
- Banking
- Financial Services
- Deposit Operations
- Payment Operations
- Cheque Processing
- Electronic Payments
- Lockbox
- Remote Deposit
- Account Maintenance
- Service-Level Agreements
- Regulatory Compliance
- Operational Risk
- Data Analysis
- Discrepancy Resolution
- Reporting
- Stakeholder Collaboration
- Quality Control
- Training
- Process Improvement
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- French
- English
- Contract