Bilingual Customer Service Representative
- Brampton, ON, Canada
$18 to $19 CAD / hour · Contract
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Job details
- Pay
- $18 to $19 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment.
- Posting language
- English
- Posted
Original job description
Role: Bilingual Customer Service Representative
Type: 6 month contract
Location: Onsite 5x/week in Brampton, ON
Rate: $18-$19/hr
JOB DESCRIPTION
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and communication skills who is comfortable working in a fast-paced, high-volume environment. You will support customer pickups and domestic transportation operations while working closely with vendors, customers, and internal teams. The role requires someone who can manage a high volume of requests and escalations, work with data, and clearly communicate information to both operational teams and senior leadership.
REQUIRED SKILLS AND EXPERIENCE
- 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume OTR environment.
- Bilingual proficiency is mandatory: Must be fluent in English and at least one of the following languages: Italian, Spanish, French, Chinese, or Arabic.
- Strong organizational, multitasking, problem-solving, and time-management abilities. Ability to manage competing priorities, resolve operational challenges, and perform effectively under pressure.
- Experience with Multiple vendors.
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Support customer pickups and domestic transportation operations while coordinating with vendors, customers, and internal teams. Manage high volumes of requests and escalations, work with data, and communicate information clearly to operational teams and senior leadership.
Requirements
Requires 2–3 years of experience in transportation, logistics, freight planning, load planning, or dispatch operations, preferably in a high-volume over-the-road environment. Candidates must be fluent in English and at least one of Italian, Spanish, French, Chinese, or Arabic, and have strong organizational, multitasking, problem-solving, and time-management abilities, including experience working with multiple vendors.
Skills
- Customer Service
- Communication
- Transportation Operations
- Logistics
- Freight Planning
- Load Planning
- Dispatch Operations
- Bilingual Communication
- Organization
- Multitasking
- Problem-Solving
- Time Management
- Vendor Management
- Data Management
- Escalation Management
- Prioritization
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
Keywords
- Customer Service
- Inbound Transportation
- Transportation Analyst
- Domestic Transportation
- Customer Pickups
- Logistics
- Freight Planning
- Load Planning
- Dispatch Operations
- Over-The-Road Transportation
- Vendor Management
- Customer Communication
- Internal Stakeholder Coordination
- Escalation Management
- High-Volume Operations
- Data Management
- Operational Problem-Solving
- Bilingual
- Italian
- Spanish
- French
- Chinese
- Arabic