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Insight Global

Bilingual Service Rep

Montreal, QC, Canada

$21 CAD / hour · Full-time

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Job details

Pay: $21 CAD / hour
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 2–3+ years of relevant experience within banking or financial services operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Required Skills & Experience

Must-Haves

2–3+ years of relevant experience within banking or financial services operations.

Experience supporting deposit/payment operations, transaction processing, account servicing, or similar back-office banking functions.

Bilingual French and English, with strong verbal and written communication skills.

Strong understanding of banking processes, controls, operational risk, and regulatory requirements.

Experience identifying discrepancies, investigating issues, and following established escalation procedures.

Strong Microsoft Excel and general MS Office skills.

Excellent attention to detail with demonstrated organizational and prioritization skills.

Strong analytical and problem-solving capabilities.

Ability to manage multiple tasks while consistently meeting deadlines and SLAs.

Nice to Have Skills & Experience

Nice-to-Haves

Post-secondary education in Business, Finance, Accounting, or a related discipline.

Experience specifically within retail or commercial banking operations.

Experience with cheque processing, electronic payments, remote deposits, lockbox processing, or garnishments.

Previous experience with quality control or training.

Experience supporting banking system implementations, process changes, or continuous improvement initiatives.

Job Description

Insight Global is looking for a Banking Operations Specialist to join a leading financial institution. This individual will support the day-to-day processing and servicing of retail and commercial deposit and payment activities, ensuring transactions and service requests are completed accurately, efficiently, and within established service level agreements (SLAs).

The successful candidate will have experience within a banking or financial services operations environment and be comfortable handling transaction processing, account maintenance, documentation review, discrepancy resolution, and stakeholder inquiries. This individual will work closely with internal and external stakeholders while ensuring operational processes meet established policies, controls, and regulatory requirements.

Salary $21 CAD per hour

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More about this job

Responsibilities

Process and service retail and commercial deposit and payment activities, including transactions, account maintenance, documentation reviews, and service requests, accurately and within established SLAs. Resolve discrepancies and stakeholder inquiries while coordinating with internal and external stakeholders and following operational policies, controls, and regulatory requirements.

Requirements

Requires 2–3 or more years of banking or financial services operations experience, including transaction processing, deposit or payment operations, or account servicing. Candidates must be bilingual in French and English and demonstrate knowledge of banking controls and regulations, strong Excel and MS Office skills, attention to detail, analytical ability, and the capacity to manage multiple tasks and deadlines.

Skills

Banking Operations
Deposit Operations
Payment Operations
Transaction Processing
Account Servicing
Banking Processes and Controls
Operational Risk
Regulatory Compliance
Discrepancy Investigation
Escalation Procedures
Microsoft Excel
Microsoft Office
Attention to Detail
Organization and Prioritization
Analytical and Problem-Solving Skills
Bilingual French and English

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Financial Services
Retail Banking
Commercial Banking
Deposit Processing
Payment Processing
Transaction Processing
Account Maintenance
Account Servicing
Documentation Review
Discrepancy Resolution
Operational Risk
Banking Controls
Regulatory Requirements
Service Level Agreements
Microsoft Excel
Microsoft Office
Cheque Processing
Electronic Payments
Remote Deposits
Lockbox Processing
Garnishments
Quality Control
Training
Process Improvement
System Implementations
French
English

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