Bilingual Service Rep
- Montreal, QC, Canada
$21 CAD / hour · Full-time
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Job details
- Pay
- $21 CAD / hour
- Job type
- Full-time
- Apply by
- Experience
- 2–3+ years of relevant experience within banking or financial services operations.
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
Must-Haves
2–3+ years of relevant experience within banking or financial services operations.
Experience supporting deposit/payment operations, transaction processing, account servicing, or similar back-office banking functions.
Bilingual French and English, with strong verbal and written communication skills.
Strong understanding of banking processes, controls, operational risk, and regulatory requirements.
Experience identifying discrepancies, investigating issues, and following established escalation procedures.
Strong Microsoft Excel and general MS Office skills.
Excellent attention to detail with demonstrated organizational and prioritization skills.
Strong analytical and problem-solving capabilities.
Ability to manage multiple tasks while consistently meeting deadlines and SLAs.
Nice to Have Skills & Experience
Nice-to-Haves
Post-secondary education in Business, Finance, Accounting, or a related discipline.
Experience specifically within retail or commercial banking operations.
Experience with cheque processing, electronic payments, remote deposits, lockbox processing, or garnishments.
Previous experience with quality control or training.
Experience supporting banking system implementations, process changes, or continuous improvement initiatives.
Job Description
Insight Global is looking for a Banking Operations Specialist to join a leading financial institution. This individual will support the day-to-day processing and servicing of retail and commercial deposit and payment activities, ensuring transactions and service requests are completed accurately, efficiently, and within established service level agreements (SLAs).
The successful candidate will have experience within a banking or financial services operations environment and be comfortable handling transaction processing, account maintenance, documentation review, discrepancy resolution, and stakeholder inquiries. This individual will work closely with internal and external stakeholders while ensuring operational processes meet established policies, controls, and regulatory requirements.
Salary $21 CAD per hour
More about this job
Responsibilities
Process and service retail and commercial deposit and payment activities, including transactions, account maintenance, documentation reviews, and service requests, accurately and within established SLAs. Resolve discrepancies and stakeholder inquiries while coordinating with internal and external stakeholders and following operational policies, controls, and regulatory requirements.
Requirements
Requires 2–3 or more years of banking or financial services operations experience, including transaction processing, deposit or payment operations, or account servicing. Candidates must be bilingual in French and English and demonstrate knowledge of banking controls and regulations, strong Excel and MS Office skills, attention to detail, analytical ability, and the capacity to manage multiple tasks and deadlines.
Skills
- Banking Operations
- Deposit Operations
- Payment Operations
- Transaction Processing
- Account Servicing
- Banking Processes and Controls
- Operational Risk
- Regulatory Compliance
- Discrepancy Investigation
- Escalation Procedures
- Microsoft Excel
- Microsoft Office
- Attention to Detail
- Organization and Prioritization
- Analytical and Problem-Solving Skills
- Bilingual French and English
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Consulting
Keywords
- Banking Operations
- Financial Services
- Retail Banking
- Commercial Banking
- Deposit Processing
- Payment Processing
- Transaction Processing
- Account Maintenance
- Account Servicing
- Documentation Review
- Discrepancy Resolution
- Operational Risk
- Banking Controls
- Regulatory Requirements
- Service Level Agreements
- Microsoft Excel
- Microsoft Office
- Cheque Processing
- Electronic Payments
- Remote Deposits
- Lockbox Processing
- Garnishments
- Quality Control
- Training
- Process Improvement
- System Implementations
- French
- English