Call Center Representative

Job Description

Insight Global is looking for a Call Centre Representative to join one of our large clients on a 12-month contract. The Call Centre Representative will support customers with inbound inquiries via phone and chat. This is a customer-facing role focused on answering questions, managing expectations, resolving issues, and providing accurate information.

• Handle approximately 50 inbound calls per day

• Respond to customer inquiries through phone and chat

• Manage customer expectations and provide clear, professional communication

• Answer questions related to:

o Company-level/account information

o Taxes

o Remittances

o Letters/documentation for tax agencies

• Document interactions and inquiries in the appropriate system

• Navigate internal systems to research questions and resolve customer issues

• Meet expected service and productivity standards

Required Skills & Experience

• 1+ years of experience in financial services, customer service or call centre

• Basic systems experience, ticketing, ServiceNow, CRM, banking, or case-management systems

• Professional communicator who can manage customer inquires and attention to detail

Nice to Have Skills & Experience

• Hard-working and dependable

• Organized and able to handle a high volume of inquiries, Strong problem-solving skills, Customer-focused attitude

• Exposure to banking, financial services, payroll, tax, or another financially focused environment

Compensation:

$20-$21.25/h

Exact compensation may vary based on several factors, including skills, experience, and education.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

*This position is open for candidates in Montreal, Toronto, Halifax and Vancouver. It is hybrid 3 days per week onsite at the office location in each city.