Jobs in Canada

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Added 1 day ago
B
Mine Trainer
Brunel
Wawa, ON
- Full-time
…and underground training, evaluate employee competency, and support the continued improvement of safe work…
Added 1 day ago
CO
Senior Financial Analyst
Corporation of the City of Niagara Falls
ON
- Full-time
…Senior Financial Analyst is accountable to provide financial support for budgeting, financial reporting, internal audit reviews and capital asset planning and…
Added 1 day ago
AF
Financial Service Representative - LendDirect Office 1561
Attain Finance
Halifax, NS
- Full-time
…successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my…
Added 1 day ago
Recreation Assistant (Casual) - Leduc
Carrington Group of Companies
Leduc, AB
…Leduc team on a casual weekend basis. In this role, you’ll support the Recreation Therapist in delivering and implementing the recreation and leisure programs for our…
Added 1 day ago
CNC Operator/Machinist - Lathe
ARGUS MACHINE CO LTD
Nisku, AB
Day shift is Monday - Friday, 7:15AM-4:00PM, and night shift is Monday - Thursday, from 4:00PM-2:00AM · $2/hr night shift premium
Added 1 day ago
AI
Seasonal Technician Helper
A3 Irving Energy Inc
Dartmouth, NS
- $18 to $21.6 CAD / hour
- Full-time
Wellness Support - With a 24/7 Employee & Family Assistance Program
Added 1 day ago
RC
RQ07356 - Mechanical Engineer
Randstad Canada
Burnaby, BC
- $100 to $120 CAD / hour
- Contract
Develops mechanical design requirements for governor systems that support reliable generating-unit operation and optimized performance during grid-frequency disturbances and transient…
Added 1 day ago
IG
Organizational Change Management (OCM) Consultant
Insight Global
Toronto, ON
- From $40 CAD / hour
- Contract
Insight Global is seeking an Organizational Change Management (OCM) Consultant to support a large financial institution with a CCR (Adaptiv) Replacement Project within Market Risk.
Added 1 day ago
IG
CONFIDENTIAL: Director, Finance, Solution Delivery
Insight Global
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Contract
Lead the full solution delivery lifecycle, from requirements and design through development, testing, deployment, adoption, and ongoing support.
Added 1 day ago
IG
Senior Program Manager
Insight Global
Vancouver, BC
- From $81 CAD / hour
- Contract
Insight Global is seeking a Senior Program Manager for an enterprise retail client in a hybrid role based in Vancouver. The Global Support + Operations Enablement team improves efficiency…
Added 1 day ago
IG
CCaaS Solution Designer
Insight Global
Toronto, ON
- From $82 CAD / hour
- Contract
…will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact…
Added 1 day ago
IG
Material Handler (General Labour)
Insight Global
Dundas, ON
- From $19 CAD / hour
- Contract
Attire: Must possess CSA-approved steel-toe work boots (annual boot reimbursement provided after conversion)
Added 1 day ago
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Sr. Marketing Automation Manager
RevPilots
Toronto, ON
- $125,000 to $140,000 CAD / year
- Full-time
- Hybrid
Partner with Sales and RevOps to ensure all workflows support a clean, closed-loop pipeline model.
Added 1 day ago
Accounts Payable Clerk
Metro Supply Chain
Lachine, QC
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Cariste (chariot à mât rétractable)/Forklift Operator (Reach Truck)
Metro Supply Chain
Montréal, QC
QUART DE TRAVAIL: Lundi au vendredi de 7h00 à 15h30 ** Doit être disponible lors des journées fériées **
Added 1 day ago
Cariste (chariot à mât rétractable)/Forklift Operator (Reach Truck)
Metro Supply Chain
Montréal, QC
QUART DE TRAVAIL: Lundi au vendredi de 7h00 à 15h30 ** Doit être disponible lors des journées fériées **
Added 1 day ago
Spécialiste de l’application des paiements/Cash Application Specialist
Metro Supply Chain
Montréal, QC
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Spécialiste de l’application des paiements/Cash Application Specialist
Metro Supply Chain
Montréal, QC
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Spécialiste de l’application des paiements/Cash Application Specialist
Metro Supply Chain
Montréal, QC
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Transportation Billing and Payables Supervisor
Metro Supply Chain
Mississauga, ON
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Health & Safety Manager
Metro Supply Chain
Calgary, AB
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Health & Safety Manager
Metro Supply Chain
Calgary, AB
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Proposal & Commercial Operations Lead
Metro Supply Chain
Mississauga, ON
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Forklift (Clamp) Operator
Metro Supply Chain
Delta, BC
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…
Added 1 day ago
Forklift (Clamp) Operator
Metro Supply Chain
Delta, BC
…Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local…

Insight Global

CCaaS Solution Designer

Toronto, ON, Canada

From $82 CAD / hour · Contract

Apply on insightglobal.com About employer

Applications open in a new tab.

Job details

Pay: From $82 CAD / hour
Job type: Contract
Posting language: English
Posted: Oct 16, 2026

Original job description

Required Skills & Experience

-Senior‑level experience in Solution Design or Solution Architecture within Contact Centre Technology (Verint or Genesys engage or Genesys cloud or Amazon Connect). Geneys cloud is strongly preferred.
- understanding of core contact centre technologies, including:
IVR and call routing
Call recording
Quality monitoring
Workforce management
Agent desktop technologies

-Experience with third-party application integrations and API-based integrations across enterprise systems, including CRM, analytics, and contact centre platforms

-Proven experience designing solutions for large‑scale financial or insurance contact centres (10k+ agents)
-Strong understanding of backend integrations and enterprise system dependencies
Excellent communication and leadership skills, with the ability to engage confidently with:
-Business stakeholders
-Senior leadership
-Technology and delivery teams

Demonstrated ability to:
-Take loosely defined business ideas (“we want to do this”)
-Ask the right questions
-Guide stakeholders toward the right solution
-Highly self‑sufficient, mature, and comfortable operating in complex enterprise environments

Nice to Have Skills & Experience

Experience delivering AI‑enabled contact centre solutions, including:

Conversational AI (voicebots and chatbots)
NLU / NLI–based intent recognition and routing

Job Description

Insight Global is seeking a Senior Solution Designer to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.

This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment.The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.

Responsibilities include the below:
-Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation
-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach
-Translate business needs into clear, scalable, and supportable contact centre designs

-Own solution designs across core contact centre services including:
Call recording
Workforce management / call force management
Agent desktop
IVR and self‑service

-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems
-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)
-Act as a senior design authority, reviewing and influencing technical decisions across programs
-Work closely with program managers to ensure purpose traceability and requirements‑to‑function alignment
-Produce clear, well‑structured solution design documentation and present designs to both technical and non‑technical audiences
-Provide mentorship and guidance to other designers and technology team members

Apply on insightglobal.com About employer

More about this job

Responsibilities

The Senior Solution Designer will turn loose business ideas into clear contact centre designs covering call recording, workforce management, agent desktop and IVR. The role also guides stakeholders, reviews technical decisions and mentors other designers.

Requirements

Candidates need senior experience in solution design or architecture on contact centre platforms such as Genesys Cloud, Genesys Engage, Verint or Amazon Connect. Strong backend integration skills, large-scale financial or insurance contact centre experience and excellent stakeholder communication are required.

Skills

Genesys Cloud
Genesys Engage
Verint
Amazon Connect
Google CCIA
IVR design
Call routing
Call recording
Quality monitoring
Workforce management
Agent desktop
API integration
CRM integration
Enterprise system integration
Solution architecture
Contact centre design
Conversational AI
NLU intent recognition
Stakeholder management
Requirements translation
Technical documentation
Mentorship

Keywords

Solution Design
Solution Architecture
Contact Centre
Genesys Cloud
Genesys Engage
Verint
Amazon Connect
Google CCIA
IVR
Call Routing
Call Recording
Quality Monitoring
Workforce Management
Agent Desktop
API Integration
CRM Integration
Conversational AI
Chatbot
Voicebot
NLU

Seniority

Senior

Tools

Genesys Cloud
Genesys Engage
Verint
Amazon Connect
Google CCIA

Languages

English

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Work requirements

Jobs in Canada