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Added 3 mins ago
I-
Devops Engineer
I8IS - Infiniti Software Solutions
Mississauga, ON
- Full-time
CI/CD & Automation – pipelines and build/release management
Added 3 mins ago
MC
Cloud Platform Engineer – Kubernetes (36051)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking an experienced Cloud Platform Engineer – Kubernetes to support enterprise cloud infrastructure, container platforms, and application engineering teams.
Added 3 mins ago
RE
Data Operations Engineer AI - Co-op Student (Winter 2027)
Rodan Energy Solutions Inc.
Mississauga, ON
- Internship
Identify manual, repetitive, or rules-driven steps suitable for automation or AI-assisted routing.
Added 3 mins ago
RI
Production Support Engineer
Rivago Infotech Inc
Toronto, ON
- Contract
Role : Production Support Engineer / Application Support Engineer
Added 3 mins ago
IA
AI/ML Platform Engineer – Containers & GPU Infrastructure - Canada
IT Accel, Inc.
Toronto, ON
- Full-time
We're hiring a hands-on AI/ML Platform Engineer to build and run the infrastructure behind enterprise AI/ML services at a large financial services organization. The core of the job is…
Added 3 mins ago
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Embedded C++ Software Engineer
Vertage
ON · Ontario, Canada
- Contract
We are seeking an experienced Embedded C++ Software Engineer to join a high-performing Infotainment BSP (Board Support Package) Team. This team is responsible for developing and maintaining…
Added 18 mins ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
ACV Auctions is looking for a Software Engineer to join our ACV Retail - Viper Teams and work on our SaaS Product. The position will focus on backend development & maintenance of Go Lang…
Added 18 mins ago
A
Senior IT Systems Engineer
arcadia
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
A well-funded deep-tech AI startup is hiring a Senior IT Systems Engineer to run and scale the corporate IT systems supporting its Toronto and Redwood City offices and remote employees. The…
Added 18 mins ago
2I
Cloud Infrastructure Engineer
2iSolutions Inc.
Oshawa, ON
- $70 to $75 CAD / hour
- Contract
Our client - A large industrial organization based out of Oshawa - is looking to hire a Cloud Infrastructure Engineer for a long term contract role. This is a hybrid based position -…
Added 18 mins ago
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Field Service Engineer
SIG Group
Mississauga, ON
- Full-time
Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
Added 18 mins ago
LM
Full Stack Engineer Sr - E3
Lockheed Martin
Ottawa, ON
- Full-time
Experience with Infrastructure as Code, Orchestration and Automation
Added 18 mins ago
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Full Stack Engineer
VySystems
Toronto, ON
- Full-time
Experience with Azure DevOps, Git, CI/CD pipelines, automated testing, and deployment automation.
Added 18 mins ago
D
Design Engineer
Dexian
Markham, ON
- $85 to $90 CAD / hour
- Contract
Job Title -ASIC/RTL Design Engineer 5#1023342
Added 18 mins ago
MQ
Software Automation Engineer
Miipe Quality Solutions
Markham, ON
- $60,000 to $65,000 CAD / year
- Full-time
…and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary platform, Katsu, leverages…
Added 33 mins ago
T
Analytics Engineer
Tantalus
Burnaby, BC
- Full-time
Tantalus is seeking an early-career Analytics Engineer to join our Customer Operations team, reporting to the Senior Director, Customer Experience.
Added 48 mins ago
P
Applied AI Test Engineer - Intern
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
…live AI systems, catch hallucinations, and ship resilient test…
Added 48 mins ago
S
Senior Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
We are seeking a senior Professional Engineer who has built the majority of their career around hydraulic and hydrologic modelling and is motivated by developing both high-quality models…
Added 48 mins ago
S
Urban Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
We are seeking a Professional Engineer who has built the majority of their career around hydraulic and hydrologic modelling and wants to continue developing as a technical specialist in…
Added 48 mins ago
DevSecOps Specialist
Aylo Careers
Montreal, QC
Develop & implement security tools, controls and automation for both cloud (AWS, Azure, GCP) and on-premises.
Added 48 mins ago
IG
Heat Transfer SME
Insight Global
Canada
- Contract
…/ Solution Architect, .NET Developers, React Developers, QA Automation Engineer, and Honeywell engineering…
Added 48 mins ago
TC
Python Developer
TSR Consulting
Mississauga, ON
- Contract
TSR Consulting is currently seeking a highly motivated Python Engineer for an opportunity in Mississauga, ON Hybrid
Added 48 mins ago
IS
DevOps Platform Engineer (Terraform/EKS)
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Title: DevOps Platform Engineer (Terraform/EKS)
Added 48 mins ago
A
DevSecOps Specialist
Aylo
Montreal, QC
- Full-time
Develop & implement security tools, controls and automation for both cloud (AWS, Azure, GCP) and on-premises.
Added 1 hour ago
TE
Facility Reliability & Integrity (FRI) Planner
TC Energy
Calgary, AB
- Full-time
Professional Engineer designation in Alberta.
Added 1 hour ago
B
Senior DevOps Engineer – Azure DevOps & GitHub Actions
BeachHead
Toronto, ON
- $65 to $68 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Senior DevOps Engineer – Azure DevOps & GitHub Actions to build and support CI/CD pipelines, standardize DevOps tools…

Insight Global

Contact Centre Automation Test Engineer

Toronto, ON, Canada

$45 to $51 CAD / hour · Contract

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Job details

Pay: $45 to $51 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must-haves:

Strong test automation experience

Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity

Experience leading test planning and overall testing strategy

Experience creating and owning testing artifacts, including:

Test plans

Test scenarios and test cases

Regression test suites

Defect documentation and tracking

Experience supporting defect identification, triage, and resolution

Ability to lead meetings and communicate testing progress, risks, issues, and next steps

Strong communication skills with both technical and business stakeholders

Experience providing direction and guidance to other automation/testing resources

Nice to Have Skills & Experience

Genesys Cloud or other CCaaS platform

Job Description

Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.

Key responsibilities include the below:

Lead the overall IVR/contact centre automation testing effort

Own test planning and ensure the appropriate testing artifacts are created

Develop and maintain regression test cases Help identify, document, prioritize, and track defects

Lead testing meetings and communicate status to stakeholders

Coordinate the work of automation engineers and ensure testing activities stay on track

Remain hands-on with automation where needed

Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle

Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.

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More about this job

Responsibilities

Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.

Requirements

Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.

Skills

Test Automation
Contact Centre Testing
IVR Automation
DTMF Automation
CR Velocity
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Testing
Defect Management
Stakeholder Communication
Team Coordination
Genesys Cloud
CCaaS Platforms

Visa sponsorship

Not detected in the job text

Keywords

Test Automation
Contact Centre
IVR
DTMF
CR Velocity
Genesys Cloud
CCaaS
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Test Suites
Defect Identification
Defect Triage
Defect Tracking
Automation Engineering
Quality Assurance
Stakeholder Communication
Testing Lifecycle
Business Stakeholders
Contact Centre Platforms

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