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Added 10 mins ago
P
Business Development Engineer
Pliteq
Vancouver, BC
- Full-time
Explore and close new business opportunities by developing project-specific strategies that incorporate Pliteq products, communicating project-specific strategies with key contacts, and…
Added 25 mins ago
TT
Systems Design Engineer III
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
…water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical…
Added 25 mins ago
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Civil Project Engineer/ Project Manager
EXP
Markham, ON
- Full-time
Be our next Civil Project Engineer/ Project Manager!
Added 25 mins ago
Senior Renewable Power Engineer
Hatch
Mississauga, ON
Lead utility scale renewable energy project delivery as the project manager, project engineer, or subject matter expert
Added 25 mins ago
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Manager, Alberta, Electrical
AtkinsRéalis
Calgary, AB
- Full-time
This role will be central to the continued growth and technical development of our M&E practice. The position combines market-facing leadership with hands-on project execution and team…
Added 25 mins ago
A
Manager British Columbia, Mechanical
AtkinsRéalis
Vancouver, BC
- Full-time
This role will be central to the continued growth and technical development of our M&E practice. The position combines market-facing leadership with hands-on project execution and team…
Added 40 mins ago
AC
Project Accountant
Accenture Construct
Toronto, ON
- Full-time
You didn't get into this to manage one piece of a project. You got into it to change how the world gets built.
Added 40 mins ago
GT
Sr QA Engineer (POS)
GSPANN Technologies, Inc
Vancouver, BC
- Contract
Senior QA Engineer with experience across our in-store Point-of-Sale (POS) and mobility stack, including Oracle Xstore and Xmobile, to support application architecture, development and…
Added 55 mins ago
TF
Validation Engineering Specialist II
Thermo Fisher Scientific
Whitby, ON
- Full-time
…capabilities, and houses a fully integrated pharmaceutical development services (PDS)…
Added 55 mins ago
AI Engineer
Eclipse Automation
Cambridge, ON
We need a AI Engineer who can turn architecture and technical plans into secure, reliable, production-ready solutions. Approximately 70–80% of the role will focus on AI systems, agents,…
Added 55 mins ago
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Java Developer or Python Developer with Data Lineage and meta data
I8IS - Infiniti Software Solutions
Mississauga, ON
- Full-time
Readability and maintainability - code and designs the next engineer can understand, extend, and debug.
Added 55 mins ago
ZS
DevOps Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Azure Solutions Architect Expert certification, Azure DevOps Engineer Expert certification, AWS Certified Solutions Architect certification
Added 1 hour ago
O
Junior Hydrogeologist/Geologist
Onterris
Calgary, AB · CAN-Alberta-Calgary
- Full-time
Support development of conceptual site models and assist with data analysis, interpretation, and reporting of project results
Added 1 hour ago
C
Database developer Smartstream TLM SME Senior Engineer
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 1 hour ago
C
Product Engineer (Cabico Coaticook)
Cabico
Sherbrooke, QC
- Full-time
We are seeking a Product Engineer to join our team at our Coaticook, QC site. Your mission: you will bridge the gap between a product idea and its manufacture. Your role is to properly…
Added 1 hour ago
TT
Mechanical Engineer
Topped Toys
Vancouver, BC
- Internship
You’ll gain practical experience in polymer processing, CAD design, equipment evaluation, tooling development, and continuous improvement.
Added 1 hour ago
A
Director, Digital & Information Management
AtkinsRéalis
Mississauga, ON · Toronto, ON
- Full-time
Lead the development and execution of the Digital and Information Management strategy for a large-scale nuclear new build project.
Added 1 hour ago
Senior Bridge Manager
Hatch
Vancouver, BC
-Serve as Project Manager and/or Engineer of Record for bridge projects.
Added 1 hour ago
Senior Forward Deployed Engineer (Gemini Enterprise)
Welcome to the Jungle
Montreal, QC
Artefact is looking for a Senior Deployed AI Engineer specialized in Gemini Enterprise and the Google AI stack: an engineer who works embedded with our clients and takes AI products from…
Added 1 hour ago
AI
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 1 hour ago
BH
Sr. Engineer - Dam Safety Surveillance (Lower Mainland & Bridge Coastal)
BC Hydro
Burnaby, BC
- Full-time
This is a full-time, regular Dam Safety Engineer position with the Lower Mainland & Bridge Coastal Dam Safety Team. Staff are stationed at the Mission and Edmonds offices. In this role, you…
Added 1 hour ago
SG
Metallurgist
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Skeena Gold + Silver Limited is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the…
Added 1 hour ago
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Data & AI Solution Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
…technical management employees that promotes and supports the development of the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program…
Added 1 hour ago
S
AI Data Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
…technical management employees that promotes and supports the development of the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program…
Added 1 hour ago
C
Automotive Validation Engineer
Collabera
Windsor, ON
- Contract
The engineer will clearly document issues in PITS or GIM, and provide Validation Project Chief all DVP&R results and open issues found.

Insight Global

Contact Centre Automation Test Engineer

Toronto, ON, Canada

$45 to $51 CAD / hour · Contract

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Job details

Pay: $45 to $51 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must-haves:

Strong test automation experience

Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity

Experience leading test planning and overall testing strategy

Experience creating and owning testing artifacts, including:

Test plans

Test scenarios and test cases

Regression test suites

Defect documentation and tracking

Experience supporting defect identification, triage, and resolution

Ability to lead meetings and communicate testing progress, risks, issues, and next steps

Strong communication skills with both technical and business stakeholders

Experience providing direction and guidance to other automation/testing resources

Nice to Have Skills & Experience

Genesys Cloud or other CCaaS platform

Job Description

Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.

Key responsibilities include the below:

Lead the overall IVR/contact centre automation testing effort

Own test planning and ensure the appropriate testing artifacts are created

Develop and maintain regression test cases Help identify, document, prioritize, and track defects

Lead testing meetings and communicate status to stakeholders

Coordinate the work of automation engineers and ensure testing activities stay on track

Remain hands-on with automation where needed

Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle

Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.

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More about this job

Responsibilities

Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.

Requirements

Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.

Skills

Test Automation
Contact Centre Testing
IVR Automation
DTMF Automation
CR Velocity
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Testing
Defect Management
Stakeholder Communication
Team Coordination
Genesys Cloud
CCaaS Platforms

Visa sponsorship

Not detected in the job text

Keywords

Test Automation
Contact Centre
IVR
DTMF
CR Velocity
Genesys Cloud
CCaaS
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Test Suites
Defect Identification
Defect Triage
Defect Tracking
Automation Engineering
Quality Assurance
Stakeholder Communication
Testing Lifecycle
Business Stakeholders
Contact Centre Platforms

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