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Added 1 min ago
KC
Senior Mechanical Engineer - Hydro
Klohn Crippen Berger
Vancouver, BC · Toronto, ON
- Full-time
Klohn Crippen Berger (KCB) is seeking an experienced Senior Mechanical Engineer to join our Power and Transportation Group. This leadership role is ideal for a seasoned engineer with 15+…
Added 1 min ago
Aircraft Maintenance Engineer Apprentice
Rise Air
Saskatoon, SK
Are you ready to turn your aviation training into hands-on experience? Join Rise Air as an Aircraft Maintenance Engineer Apprentice and develop your skills alongside experienced aviation…
Added 1 min ago
P
Engineer In Training
Precinmac
Milton, ON
- $22 to $24 CAD / hour
Engineering Administrator responsibilities are to liaison between engineering and quality to implement and articulate manufacturing processes / workflows and to file and maintain…
Added 15 mins ago
H
Electrical Engineer
Hays
Ottawa, ON
- $100,000 to $120,000 CAD / year
- Full-time
As a Electrical Engineer, you will lead and support the design and delivery of electrical systems for a variety of building projects, including commercial, institutional, and residential…
Added 15 mins ago
W
Junior Process Engineer
Worley
Sarnia, ON
- Full-time
We are currently recruiting for a Junior Process Engineer. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Sarnia, Ontario.
Added 15 mins ago
RT
Generative AI Engineer (Python and Angular)
Rang Technologies Inc
Mississauga, ON
- Full-time
Collaborate with architects product owners and cross functional teams to deliver high quality solutions
Added 15 mins ago
H
Electrical Engineer
Hays
Montreal, QC
- Contract
We are seeking an experienced Electrical Engineer to provide technical expertise and oversee electrical engineering initiatives related to rolling stock, transportation systems, and fleet…
Added 15 mins ago
KC
Senior Mechanical Engineer - Hydro
Klohn Crippen Berger
Vancouver, BC
- Other
Klohn Crippen Berger (KCB) is seeking an experienced Senior Mechanical Engineer to join our Power and Transportation Group. This leadership role is ideal for a seasoned engineer with 15+…
Added 15 mins ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 15 mins ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As a Principal AI/ML Engineer, you will define and drive implementation approaches for enterprise-scale AI initiatives that transform how lululemon operates and delivers value. You will…
Added 16 mins ago
V
Bilingual Energy Sales Representative - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Added 16 mins ago
V
Jr. Infrastructure Sales Representative - GTA
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact.…
Added 16 mins ago
V
Energy Sales Representative - GTA
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact.…
Added 16 mins ago
E
Environmental Engineer/Geoscientist/Qualified Person
EXP
Windsor, ON
- Full-time
Be our next Environmental Engineer/Geoscientist/Qualified Person!
Added 16 mins ago
S
BIM Modeller - Electrical
SYSTRA
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
BIM Coordinator / BIM Manager / Electrical Lead Engineer
Added 31 mins ago
GD
Intermediate Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $80,000 to $88,000 CAD / year
- Full-time
We are currently seeking an Intermediate Systems Engineer to join our Land Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (LC5ISR) team,…
Added 31 mins ago
GD
Junior Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
We are currently seeking a Junior Systems Engineer to join our Land Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (LC5ISR) team,…
Added 31 mins ago
GD
Working Level Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $88,000 to $105,000 CAD / year
- Full-time
We are currently seeking an experienced Systems Engineer to join our Land Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (LC5ISR) team,…
Added 45 mins ago
IA
Sr. AI Data Platform Engineer (FinOps Reporting)
IT Accel, Inc.
Toronto, ON
- Full-time
Ensure data quality, lineage, reconciliation, documentation, controls, and auditability across FinOps data assets.
Added 45 mins ago
A
Software Engineer (React & TypeScript)
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…(PDMS) division. We are looking for an experienced Software Engineer to join one of our teams to help us fulfill the mission of the organization, supporting cross-platform device…
Added 45 mins ago
TI
Machine Learning Engineer - Senior
TekStaff IT Solutions
Toronto, ON
- Contract
The Senior Machine Learning Engineer will deploy, integrate, monitor, and operationalize AI and machine-learning solutions using modern MLOps practices. The role will establish reusable…
Added 45 mins ago
KG
Project Manager - Municipal Infrastructure
KGS Group
Mississauga, ON
- Full-time
Ensure project deliverables meet client requirements, applicable regulations, technical standards, and KGS Group's quality expectations
Added 45 mins ago
CM
Mechanical Engineering SME (Subject Matter Expert), Capital Projects
Cyclic Materials
Toronto, ON
- Full-time
…while liaising with and holding external teams accountable for quality and performance. The Lead provides final technical review and sign-off, bringing deep expertise and experience to the…
Added 45 mins ago
C
ETL Data Lead (Hybrid)
Cognizant
Halifax, NS
- Full-time
We are seeking an experienced ETL/ELT Engineer to design, develop, and maintain robust data pipelines using Informatica IICS and Snowflake. The ideal candidate will have strong SQL skills,…
Added 45 mins ago
E
Principal Product Manager, Agent Intelligence
Equinix
Toronto, ON
- Full-time
…and whether each change makes them better. You will set the quality bar for agents across Equinix and build the platform that enforces…

Insight Global

Contact Centre Automation Test Engineer

Toronto, ON, Canada

$45 to $51 CAD / hour · Contract

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Job details

Pay: $45 to $51 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must-haves:

Strong test automation experience

Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity

Experience leading test planning and overall testing strategy

Experience creating and owning testing artifacts, including:

Test plans

Test scenarios and test cases

Regression test suites

Defect documentation and tracking

Experience supporting defect identification, triage, and resolution

Ability to lead meetings and communicate testing progress, risks, issues, and next steps

Strong communication skills with both technical and business stakeholders

Experience providing direction and guidance to other automation/testing resources

Nice to Have Skills & Experience

Genesys Cloud or other CCaaS platform

Job Description

Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.

Key responsibilities include the below:

Lead the overall IVR/contact centre automation testing effort

Own test planning and ensure the appropriate testing artifacts are created

Develop and maintain regression test cases Help identify, document, prioritize, and track defects

Lead testing meetings and communicate status to stakeholders

Coordinate the work of automation engineers and ensure testing activities stay on track

Remain hands-on with automation where needed

Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle

Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.

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More about this job

Responsibilities

Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.

Requirements

Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.

Skills

Test Automation
Contact Centre Testing
IVR Automation
DTMF Automation
CR Velocity
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Testing
Defect Management
Stakeholder Communication
Team Coordination
Genesys Cloud
CCaaS Platforms

Visa sponsorship

Not detected in the job text

Keywords

Test Automation
Contact Centre
IVR
DTMF
CR Velocity
Genesys Cloud
CCaaS
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Test Suites
Defect Identification
Defect Triage
Defect Tracking
Automation Engineering
Quality Assurance
Stakeholder Communication
Testing Lifecycle
Business Stakeholders
Contact Centre Platforms

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