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Added 14 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
We have an opening for a Mechanical / Manufacturing Engineer working with our Manufacturing Engineering Team as outlined below:
Added 14 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 14 mins ago
EN
Program Manager
Extreme Networks
Toronto, ON
- Full-time
…government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification. The role requires…
Added 29 mins ago
AC
Electronics Hardware Engineer
Algo Communication Products Ltd.
Burnaby, BC
- $100,000 to $120,000 CAD / year
We are seeking an Electronics Hardware Engineer with strong, practical experience in electronic circuit design, schematics, and PCB layout. This hands-on role contributes to new product…
Added 43 mins ago
BS
Validation Engineer
Bartech Staffing
Windsor, ON
- $34 to $35.64 CAD / hour
- Contract
The Validation Engineer shall ensure test properties functionality for validating the appropriate functions, performing the tests and entering test results at all Points for all programs.
Added 43 mins ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 43 mins ago
VH
Full Stack Software Engineer
Verismo Health
Markham, ON
- Full-time
Full-time, on-site Full-Stack Developer based in Markham, Ontario. We build and run healthcare software that handles patient data under PHIPA. We are a small team that works AI-first. Most…
Added 58 mins ago
GD
Junior Systems Engineer – ISTAR
General Dynamics Missions System International
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
We are currently seeking a Junior Systems Engineer to join our Land Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (LC5ISR) team,…
Added 1 hour ago
A
Software Engineer (React & TypeScript)
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…Solutions (PDMS) division. We are looking for an experienced Software Engineer to join one of our teams to help us fulfill the mission of the organization, supporting cross-platform device…
Added 1 hour ago
Z
Validation Engineer (Automotive OBD)
Zobility
Windsor, ON
- Contract
The Validation Engineer's responsibilities include performing verification and validation of automotive systems to meet federally regulated guidelines for software performance (OBD), safety…
Added 1 hour ago
E
Principal Product Manager, Agent Intelligence
Equinix
Toronto, ON
- Full-time
Build trajectory- and trace-level evaluation that traces an end-to-end failure back to the component that caused it, and test how errors spread across handoffs
Added 1 hour ago
SL
ServiceNow Associate Software Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As a ServiceNow Associate Software Engineer in our Corporate IT division, you'll be at the heart of designing, developing, and supporting business-critical applications that power Sun…
Added 1 hour ago
Wireless Communications Engineer | LoRa, LTE & Satellite
Ranchflow
Halifax, NS
Design and test LoRa, LoRaWAN, and device-to-device communication networks for livestock monitoring and virtual fencing.
Added 1 hour ago
S
Environmental Field Scientist/EIT
Stantec
Burnaby, BC
- Full-time
We have an immediate opportunity for an Intermediate Field Scientist or Engineer (Site Investigation, Remediation & Risk Assessment) to join our dynamic Environmental Services team in…
Added 1 hour ago
Data Engineer, Lead
University of Toronto
Toronto, ON
…that align with the overall data architecture, implement and test data pipelines, while delivering documentation, support, and maintenance to users. Ongoing oversight and change management…
Added 1 hour ago
AA
Software Engineer IV, Viper Engineering
ACV Auctions
Toronto, ON
- Full-time
ACV Auctions is looking for a Software Engineer to join our ACV Retail - Viper Teams and work on our SaaS Product. The position will focus on backend development & maintenance of Go Lang…
Added 1 hour ago
OC
Geochemist
Okane Consultants
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
Interpreting static and kinetic test results and integrate findings into predictive geochemical models.
Added 1 hour ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 1 hour ago
OC
Geochemist
Okane Consultants
Saskatoon, SK
- $90,000 to $110,000 CAD / year
- Full-time
Interpreting static and kinetic test results and integrate findings into predictive geochemical models.
Added 1 hour ago
UO
Product Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…detailed designs, qualify the product through analysis and test, and support the design transfer to…
Added 1 hour ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
This hands-on role is well suited to an engineer who combines analytical problem-solving with practical experience testing electromechanical products. You will also have opportunities to…
Added 1 hour ago
QI
AI Engineer
Quality IT Resourcing
Montreal, QC
- Contract
Engineer the context supplied to agents: select and assemble relevant instructions, retrieved information, tool outputs, and conversation history within token and access-control constraints.
Added 2 hours ago
V
Embedded C++ Software Engineer
Vertage
ON · Ontario, Canada
- Contract
We are seeking an experienced Embedded C++ Software Engineer to join a high-performing Infotainment BSP (Board Support Package) Team. This team is responsible for developing and maintaining…
Added 2 hours ago
UO
Mechanical Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
This role is an excellent opportunity for a Mechanical Engineer seeking hands-on experience, strong mentorship, and exposure to real-world manufacturing environments. Many engineers build…
Added 2 hours ago
E
Production Engineer
Evertz
Burlington, ON
- Full-time
Validate hardware, firmware and software releases from the development teams

Insight Global

Contact Centre Automation Test Engineer

Toronto, ON, Canada

$45 to $51 CAD / hour · Contract

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Job details

Pay: $45 to $51 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must-haves:

Strong test automation experience

Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity

Experience leading test planning and overall testing strategy

Experience creating and owning testing artifacts, including:

Test plans

Test scenarios and test cases

Regression test suites

Defect documentation and tracking

Experience supporting defect identification, triage, and resolution

Ability to lead meetings and communicate testing progress, risks, issues, and next steps

Strong communication skills with both technical and business stakeholders

Experience providing direction and guidance to other automation/testing resources

Nice to Have Skills & Experience

Genesys Cloud or other CCaaS platform

Job Description

Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.

Key responsibilities include the below:

Lead the overall IVR/contact centre automation testing effort

Own test planning and ensure the appropriate testing artifacts are created

Develop and maintain regression test cases Help identify, document, prioritize, and track defects

Lead testing meetings and communicate status to stakeholders

Coordinate the work of automation engineers and ensure testing activities stay on track

Remain hands-on with automation where needed

Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle

Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.

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More about this job

Responsibilities

Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.

Requirements

Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.

Skills

Test Automation
Contact Centre Testing
IVR Automation
DTMF Automation
CR Velocity
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Testing
Defect Management
Stakeholder Communication
Team Coordination
Genesys Cloud
CCaaS Platforms

Visa sponsorship

Not detected in the job text

Keywords

Test Automation
Contact Centre
IVR
DTMF
CR Velocity
Genesys Cloud
CCaaS
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Test Suites
Defect Identification
Defect Triage
Defect Tracking
Automation Engineering
Quality Assurance
Stakeholder Communication
Testing Lifecycle
Business Stakeholders
Contact Centre Platforms

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