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Insight Global

Contact Centre Automation Test Engineer

Toronto, ON, Canada

$45 to $51 CAD / hour · Contract

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Job details

Pay: $45 to $51 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must-haves:

Strong test automation experience

Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity

Experience leading test planning and overall testing strategy

Experience creating and owning testing artifacts, including:

Test plans

Test scenarios and test cases

Regression test suites

Defect documentation and tracking

Experience supporting defect identification, triage, and resolution

Ability to lead meetings and communicate testing progress, risks, issues, and next steps

Strong communication skills with both technical and business stakeholders

Experience providing direction and guidance to other automation/testing resources

Nice to Have Skills & Experience

Genesys Cloud or other CCaaS platform

Job Description

Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.

Key responsibilities include the below:

Lead the overall IVR/contact centre automation testing effort

Own test planning and ensure the appropriate testing artifacts are created

Develop and maintain regression test cases Help identify, document, prioritize, and track defects

Lead testing meetings and communicate status to stakeholders

Coordinate the work of automation engineers and ensure testing activities stay on track

Remain hands-on with automation where needed

Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle

Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.

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More about this job

Responsibilities

Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.

Requirements

Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.

Skills

Test Automation
Contact Centre Testing
IVR Automation
DTMF Automation
CR Velocity
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Testing
Defect Management
Stakeholder Communication
Team Coordination
Genesys Cloud
CCaaS Platforms

Visa sponsorship

Not detected in the job text

Keywords

Test Automation
Contact Centre
IVR
DTMF
CR Velocity
Genesys Cloud
CCaaS
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Test Suites
Defect Identification
Defect Triage
Defect Tracking
Automation Engineering
Quality Assurance
Stakeholder Communication
Testing Lifecycle
Business Stakeholders
Contact Centre Platforms

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