Contact Centre Automation Test Engineer
- Toronto, ON, Canada
$45 to $51 CAD / hour · Contract
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Job details
- Pay
- $45 to $51 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Must-haves:
Strong test automation experience
Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity
Experience leading test planning and overall testing strategy
Experience creating and owning testing artifacts, including:
- Test plans
- Test scenarios and test cases
- Regression test suites
- Defect documentation and tracking
Experience supporting defect identification, triage, and resolution
Ability to lead meetings and communicate testing progress, risks, issues, and next steps
Strong communication skills with both technical and business stakeholders
Experience providing direction and guidance to other automation/testing resources
Nice to Have Skills & Experience
Genesys Cloud or other CCaaS platform
Job Description
Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.
Key responsibilities include the below:
Lead the overall IVR/contact centre automation testing effort
Own test planning and ensure the appropriate testing artifacts are created
Develop and maintain regression test cases Help identify, document, prioritize, and track defects
Lead testing meetings and communicate status to stakeholders
Coordinate the work of automation engineers and ensure testing activities stay on track
Remain hands-on with automation where needed
Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle
Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.
More about this job
Responsibilities
Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.
Requirements
Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.
Skills
- Test Automation
- Contact Centre Testing
- IVR Automation
- DTMF Automation
- CR Velocity
- Test Planning
- Testing Strategy
- Test Plans
- Test Scenarios
- Test Cases
- Regression Testing
- Defect Management
- Stakeholder Communication
- Team Coordination
- Genesys Cloud
- CCaaS Platforms
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- Test Automation
- Contact Centre
- IVR
- DTMF
- CR Velocity
- Genesys Cloud
- CCaaS
- Test Planning
- Testing Strategy
- Test Plans
- Test Scenarios
- Test Cases
- Regression Test Suites
- Defect Identification
- Defect Triage
- Defect Tracking
- Automation Engineering
- Quality Assurance
- Stakeholder Communication
- Testing Lifecycle
- Business Stakeholders
- Contact Centre Platforms