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Added 8 mins ago
P
Applied AI Test Engineer - Intern
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
Testing machine learning pipelines and autonomous agents is completely different from testing deterministic software, and our team needs someone who wants to break live AI systems, catch…
Added 8 mins ago
P
Applied AI Engineer Intern
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
You treat testing as an integral part of development rather than an afterthought, writing thorough unit and integration tests to ensure that every pull request protects production stability.
Added 8 mins ago
BL
Agent Security Engineer
Belmont Lavan Ltd
Remote, Canada
- Full-time
- Remote
Belmont Lavan is hiring an Agent Security Engineer to secure autonomous AI agents before and after they reach production. Agents now call tools, hold credentials and act on live systems, so…
Added 8 mins ago
P
Staff Product Engineer
Parallelz
Remote, Canada
- Full-time
- Remote
AI is central to how we work. Every engineer pairs with capable agents, and agentic workflows run through how we triage, build, review, ship and operate. Our team and advisors include…
Added 8 mins ago
E
Analyst (Scheduler), Project Controls
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
Engineer-in Training (E.I.T.) designation with APEGA or Certified Engineering Technologist (C.E.T.) designation with ASET will be preferred.
Added 8 mins ago
E
Manager, Project Delivery
EPCOR
Edmonton, AB
- Full-time
Professional Engineer (P.Eng.) designation with APEGA or Professional Technologist (P.Tech.) designation with ASET.
Added 8 mins ago
SI
Java developer with Python and Linux expereince
Smart IT Frame LLC
Toronto, ON
- Contract
Role: Application Developer Software Engineer with Java, Python and Linux exp
Added 8 mins ago
IG
Heat Transfer SME
Insight Global
Canada
- Contract
…Architect, .NET Developers, React Developers, QA Automation Engineer, and Honeywell engineering…
Added 8 mins ago
GC
Senior Software Engineer
Gigafest Consulting
Toronto, ON
- Full-time
…solutions. This is an exciting opportunity for a full-stack React engineer who loves building robust, user-centered digital experiences at…
Added 8 mins ago
TC
Python Developer
TSR Consulting
Mississauga, ON
- Contract
TSR Consulting is currently seeking a highly motivated Python Engineer for an opportunity in Mississauga, ON Hybrid
Added 8 mins ago
P
Staff Product Engineer
Parallelz
Toronto, ON
- Full-time
AI is central to how we work. Every engineer pairs with capable agents, and agentic workflows run through how we triage, build, review, ship and operate. Our team and advisors include…
Added 8 mins ago
BT
Cloud Security Controls Engineer
BULL TECHNICAL SERVICES LIMITED
Montreal, QC
- Full-time
…Azure, AWS, and GCP. We are seeking a Senior Cloud Controls Engineer to contribute to cloud security research, Wiz run-time implementation engineering and cloud risk detection in a…
Added 38 mins ago
TI
UiPath Engineer
Themesoft Inc.
Toronto, ON
- Contract
Perform Unit Testing, SIT, and support UAT execution
Added 38 mins ago
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Full Stack Engineer
VySystems
Toronto, ON
- Full-time
Experience with Azure DevOps, Git, CI/CD pipelines, automated testing, and deployment automation.
Added 38 mins ago
DR
Senior Platform Software Engineer – Frontend
DSI Recruiting
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
Our client is seeking a hands-on Senior Platform Software Engineer (Frontend) to build the shared web foundation for a next-generation enterprise application platform. The role develops the…
Added 38 mins ago
DR
Senior Platform Software Engineer – Backend
DSI Recruiting
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Our client is seeking a hands-on Senior Platform Software Engineer (Backend) to implement shared cloud-native services and reusable .NET SDKs for a next-generation enterprise application…
Added 38 mins ago
PG
Quality Engineer / SDET – AI Chatbot
Pacer Group
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Job Title: Quality Engineer / SDET – AI Chatbot
Added 38 mins ago
ME
Full Stack Engineer
Morson Edge (Canada)
Oshawa, ON · Greater Oshawa Metropolitan Area
- Contract
The Senior Software Engineer Developer leads software application development, mentoring developers, and translating business needs into technical solutions. It focuses on improving system…
Added 38 mins ago
LA
Senior Electrical Systems Modeling & Controls Engineer
Litens Automotive Group
Concord, ON
- Full-time
We are seeking a hands-on engineer to develop and integrate electrical and electromechanical plant models for electrified products. The role focuses on electric motors, inverters and power…
Added 38 mins ago
ME
Test Engineer
Morson Edge (Canada)
Dartmouth, NS
- $65,000 to $90,000 CAD / year
- Full-time
Morson's client, a leading naval defence technology company in Dartmouth, NS, is hiring a Test Engineer. Their sonar, radar, and underwater systems are used by allied navies around the…
Added 38 mins ago
BL
Agent Security Engineer
Belmont Lavan
Vancouver, BC
- Full-time
Belmont Lavan is hiring an Agent Security Engineer to secure autonomous AI agents before and after they reach production. Agents now call tools, hold credentials and act on live systems, so…
Added 38 mins ago
B
Senior Full Stack Engineer
BorderPass
Toronto, ON
- Full-time
Senior Full-Stack Engineer (React/Node/Postgres/AWS)
Added 53 mins ago
T
Components Engineer
Tantalus
Burnaby, BC
- Full-time
The Components Engineer will play a key role in strengthening the reliability and scalability of Tantalus' hardware products by providing technical oversight of electronic component…
Added 1 hour ago
IG
Contact Centre Automation Test Engineer
Insight Global
Toronto, ON
- $45 to $51 CAD / hour
- Contract
Experience leading test planning and overall testing strategy
Added 1 hour ago
ES
AI security research engineer
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Technical Security Research Engineer to research, prototype, evaluate, and operationalize emerging cybersecurity capabilities. This is a hands-on role for someone who can move from a…

Insight Global

Contact Centre Automation Test Engineer

Toronto, ON, Canada

$45 to $51 CAD / hour · Contract

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Job details

Pay: $45 to $51 CAD / hour
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must-haves:

Strong test automation experience

Strong contact centre / IVR/ DTMF automation experience and experience with tools such as CR velocity

Experience leading test planning and overall testing strategy

Experience creating and owning testing artifacts, including:

Test plans

Test scenarios and test cases

Regression test suites

Defect documentation and tracking

Experience supporting defect identification, triage, and resolution

Ability to lead meetings and communicate testing progress, risks, issues, and next steps

Strong communication skills with both technical and business stakeholders

Experience providing direction and guidance to other automation/testing resources

Nice to Have Skills & Experience

Genesys Cloud or other CCaaS platform

Job Description

Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall testing approach, creating key testing artifacts, building regression test coverage, supporting defect management, and leading meetings with technical and business stakeholders. The ideal candidate has strong hands-on automation experience combined with the communication and leadership skills needed to drive testing activities across the team.

Key responsibilities include the below:

Lead the overall IVR/contact centre automation testing effort

Own test planning and ensure the appropriate testing artifacts are created

Develop and maintain regression test cases Help identify, document, prioritize, and track defects

Lead testing meetings and communicate status to stakeholders

Coordinate the work of automation engineers and ensure testing activities stay on track

Remain hands-on with automation where needed

Work closely with development, QA, business, and contact centre teams throughout the testing lifecycle

Artificial intelligence tools are used to assist in screening and assessing applicants for this position. This role is vacant to support a new project. The hourly rate ranges from $45-51/hr.

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More about this job

Responsibilities

Lead contact centre and IVR automation testing, including test planning, creation of testing artifacts, and development and maintenance of regression coverage. Coordinate automation resources, support defect management, remain hands-on as needed, and communicate testing progress and risks to technical and business stakeholders.

Requirements

Requires strong hands-on test automation experience, particularly in contact centre, IVR, and DTMF automation, along with experience leading test planning and testing strategy. Candidates should be able to own testing artifacts and defect processes, guide other testing resources, and communicate effectively with technical and business stakeholders; Genesys Cloud or another CCaaS platform is an asset.

Skills

Test Automation
Contact Centre Testing
IVR Automation
DTMF Automation
CR Velocity
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Testing
Defect Management
Stakeholder Communication
Team Coordination
Genesys Cloud
CCaaS Platforms

Visa sponsorship

Not detected in the job text

Keywords

Test Automation
Contact Centre
IVR
DTMF
CR Velocity
Genesys Cloud
CCaaS
Test Planning
Testing Strategy
Test Plans
Test Scenarios
Test Cases
Regression Test Suites
Defect Identification
Defect Triage
Defect Tracking
Automation Engineering
Quality Assurance
Stakeholder Communication
Testing Lifecycle
Business Stakeholders
Contact Centre Platforms

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