Customer Service Representative

Location: Vancouver

Contract: 12 months with extension

Hybrid: 2 days a week onsite

Pay rate: $18/hour

JOB DESCRIPTION

We're hiring two Bilingual (English/French) Client Services Specialists to deliver exceptional, empathetic service to banking clients via phone and email. This is a client‑facing support role focused on authenticating clients, greeting professionally, answering product and account questions, guiding clients to the right resources, and closing calls effectively.

The ideal candidate is a quick learner with strong attention to detail, a collaborative mindset, and admin or customer‑service experience. Banking or credit‑union experience is an asset but not required; call‑centre experience is not necessary. College education or relevant certificates are acceptable.

This role supports Peoples Group's Vancouver team in a hybrid setting, working from 8:00am–4:30pm (PST).

REQUIRED SKILLS AND EXPERIENCE

• Bilingual fluency in English and French (written and verbal).

• 2+ years of experience in a customer‑service or client‑support role.

• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office tools.

• Quick learner with ability to absorb banking products, terminology, and compliance requirements.

• Personality

○ Strong attention to detail and ability to multitask in a fast‑paced environment.

○ Excellent communication and interpersonal skills, with an empathetic, professional tone.

○ Team‑oriented mindset; comfortable collaborating in a supportive environment.

NICE TO HAVE SKILLS AND EXPERIENCE

• Banking or credit‑union experience (branch or client‑services background).

• Familiarity with AML/KYC requirements and financial‑services compliance.

• Experience with banking platforms such as DNA (Fiserv core).

• Knowledge of high‑interest savings accounts, term deposits/GICs, or similar deposit products.

• Administrative experience in a regulated or financial environment.

• Post‑secondary education (college diploma) or relevant customer‑service/financial‑services certificates.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.