Customer Service Representative
- Oshawa, ON, Canada
- Greater Oshawa Metropolitan Area, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Insight Global is looking for an excellent Customer Service Representative for the world's largest industrial auctioneering company and trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. The Customer Service Representative plays such a meaningful role in the operation of the branch and service center. The Customer Service Representative will be providing outstanding customer experience both in person and through various communication channels to help the organization focus on business and branch growth.
Responsibilities include:
- Provide a variety of customer support services through the mail, telephone, and direct personal contact at the office
- Process orders and assignments and enter data into the internal computer systems
- Reference pricing and delivery information
- Respond to customer questions, inquiries, and requests
- Set up new and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process paperwork in preparation for auction day, securing necessary approvals.
REQUIRED SKILLS AND EXPERIENCE
- Previous work experience involving direct, in-person contact with customers
- Experience with computers, excellent data entry and keyboarding skills
- Commitment to providing exceptional customer service
- Ability to work well and maintain a positive attitude in high-pressure situations
- Ability to work well as part of a team and contribute wherever needed
- Bilingual in French and English an asset
More about this job
Responsibilities
Provide customer support in person and through mail and telephone, responding to inquiries and sharing pricing and delivery information. Process orders, assignments, records, and auction paperwork, while completing data entry and clerical tasks to support branch operations.
Requirements
Previous experience in direct, in-person customer contact, computer proficiency, and strong data-entry and keyboarding skills are required. Candidates should be committed to excellent customer service, work well under pressure, and contribute as part of a team; French-English bilingualism is an asset.
Skills
- Customer Service
- In-Person Customer Support
- Telephone Support
- Mail Support
- Data Entry
- Keyboarding
- Order Processing
- Record Maintenance
- Pricing and Delivery Information
- Word Processing
- Filing
- Auction Paperwork Processing
- Attention to Detail
- Teamwork
- Positive Attitude Under Pressure
- French-English Bilingualism
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Logistics
Keywords
- Customer Service
- Customer Support
- In-Person Customer Contact
- Telephone Support
- Mail Support
- Data Entry
- Keyboarding
- Order Processing
- Assignment Processing
- Internal Computer Systems
- Pricing Information
- Delivery Information
- Customer Inquiries
- Recordkeeping
- Word Processing
- Filing
- Clerical Duties
- Auction Operations
- Paperwork Processing
- Approval Coordination
- Branch Operations
- Teamwork
- French-English Bilingualism
- Commercial Assets
- Vehicles