Customer Service Representative
- Mississauga, ON, Canada
$22 to $26 CAD / hour · Full-time
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Job details
- Pay
- $22 to $26 CAD / hour
- Job type
- Full-time
- Apply by
- Experience
- 1-3 years of customer service, order management, or related experience
- Posting language
- English
- Posted
Original job description
Job Description
The Customer Service Representative serves as the primary point of contact for key account customers and specialty teams. This individual will manage customer inquiries, process and track orders, coordinate with distribution and internal business teams, resolve claims and returns, and ensure an exceptional customer experience while supporting Bauer's brands. The role requires strong order management experience, customer relationship skills, and the ability to navigate ERP and order management systems.
Required Skills & Experience
- High school diploma or equivalent
- 1-3 years of customer service, order management, or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft 365 (Outlook, Teams, Excel)
- Customer-facing experience via phone, email, and digital channels
- Strong problem-solving and decision-making skills
- Experience working with ERP systems, EDI, order management systems, or B2B customer portals
- Ability to manage multiple priorities and maintain professionalism in a fast-paced environment
Experience supporting cross-functional teams and customers
Nice to Have Skills & Experience
- SAP experience
- Bilingual in English and French
- Experience in the sporting goods, consumer products, or apparel industry
More about this job
Responsibilities
Serve as the primary contact for key account customers and specialty teams by managing inquiries, processing and tracking orders, and coordinating with distribution and internal teams. Resolve claims and returns while supporting an exceptional customer experience for Bauer's brands.
Requirements
Requires a high school diploma or equivalent and 1–3 years of customer service, order management, or related experience. Candidates should have strong communication and problem-solving skills, proficiency with Microsoft 365, customer-facing experience across phone, email, and digital channels, and familiarity with ERP, EDI, order management systems, or B2B portals.
Skills
- Customer Service
- Order Management
- Written Communication
- Verbal Communication
- Microsoft 365
- Problem-Solving
- Decision-Making
- ERP Systems
- Electronic Data Interchange (EDI)
- B2B Customer Portals
- Order Tracking
- Claims and Returns Resolution
- Cross-Functional Coordination
- Prioritization
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Retail
- Sports & Recreation
Keywords
- Customer Service
- Key Account Customers
- Order Management
- Order Processing
- Order Tracking
- Customer Inquiries
- Customer Relationships
- Claims Resolution
- Returns
- Distribution Coordination
- Cross-Functional Teams
- Microsoft 365
- Outlook
- Teams
- Excel
- ERP Systems
- Electronic Data Interchange (EDI)
- B2B Customer Portals
- SAP
- Phone Support
- Email Support
- Digital Customer Channels
- Problem-Solving
- Decision-Making
- Sporting Goods
- Consumer Products
- Apparel