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Insight Global

Customer Service Representative

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1+ years of professional customer service, customer support, product support, or related experience
Posting language: English
Posted: Oct 28, 2026

Original job description

JOB DESCRIPTION

Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products.

The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.

Responsibilities

Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions
Assist customers with orders, product questions, replacement parts, and general product support
Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation
Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues
Own customer inquiries from initial contact through resolution
Accurately document customer interactions, issues, feedback, and resolutions
Identify recurring customer or product issues and communicate trends to the appropriate internal teams
Collaborate with local and global team members while being comfortable working independently
Support general administrative and office responsibilities as needed within a small-team environment

REQUIRED SKILLS AND EXPERIENCE

1+ years of professional customer service, customer support, product support, or related experience
Strong verbal and written communication skills
Demonstrated problem-solving skills and ability to troubleshoot customer issues
Ability to work independently, take initiative, and manage responsibilities with minimal oversight
Strong attention to detail and organizational skills
Comfortable learning the components and functionality of physical products/equipment
Experience using Microsoft Office and general computer-based business systems
Ability to work professionally and collaboratively in a small-team environment

NICE TO HAVE SKILLS AND EXPERIENCE

Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products
Experience with Zendesk or another CRM/customer ticketing system
Hands-on mechanical or electronic troubleshooting experience
Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration
Experience with QuickBooks, Sage, Xero, or another accounting/ERP platform
Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation
French language skills

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position

Apply About employer

More about this job

Responsibilities

Support customers by phone, email, web inquiries, and occasional in-person interactions with orders, product questions, replacement parts, and basic troubleshooting. Own inquiries through resolution, document interactions and trends, collaborate with internal teams, and assist with general office administration.

Requirements

Requires at least one year of customer service, customer support, product support, or related experience, along with strong communication, problem-solving, organizational, and computer skills. Candidates should be able to work independently, learn physical product components, and collaborate professionally in a small team.

Skills

Customer Service
Customer Support
Verbal Communication
Written Communication
Problem-Solving
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Order Support
Product Knowledge
Issue Resolution
Documentation
Attention To Detail
Organization
Microsoft Office
CRM And Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Fitness Equipment
Product Support
Order Support
Replacement Parts
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Customer Inquiries
Issue Resolution
Customer Feedback
Microsoft Office
CRM
Customer Ticketing Systems
Zendesk
Bookkeeping
Accounts Payable
Accounts Receivable
Reconciliations
Accounting Administration
QuickBooks
Sage
Xero
ERP
Fitness
Rowing
Cycling
Sports
Outdoor Recreation

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