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Added 10 mins ago
W
Associate (National Advisory Desk)
Wellington-Altus
Toronto, ON
- Full-time
A degree or diploma in business administration, accounting, finance or related field, or equivalent work experience.
Added 10 mins ago
O
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC
- Full-time
Éducation, Expérience et Compétences Requises
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
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Added 24 mins ago
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Senior Service Representative, Investment Operations
BMO
Toronto, ON · YNG
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 24 mins ago
B
Senior Service Representative
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- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 24 mins ago
Housing Applicant Services Clerk - Nine Month
County of Wellington
ON · Guelph, ON
We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals…
Added 24 mins ago
PR
FLAGMAN
PNR RailWorks
ON · Ontario, Canada
- Full-time
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Added 24 mins ago
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Bylaw Compliance Officer (Part Time)
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Winnipeg, MB · Parkade Building
- Part-time
…departmental operational procedures. Officers provide exceptional customer service to gain compliance through a variety of enforcement techniques utilizing discretion and critical thinking…
Added 25 mins ago
WS
Employment Consultant
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Kelowna, BC
- Full-time
You love communication and using your customer service focus to assist clients to find employment. As an Employment Consultant, you’ll motivate and support clients through…
Added 25 mins ago
FB
Customer Service Representative
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Kingston, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 41 mins ago
M
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…operational insights to improve program execution and stakeholder…
Added 41 mins ago
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Added 41 mins ago
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- Part-time
Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make…
Added 41 mins ago
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Holiday Customer Service Representative (Fixed Term)0303
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Added 55 mins ago
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Ensure all containers coming into the shop are washed and left in a state that is representative of our service levels.
Added 55 mins ago
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Added 55 mins ago
TA
Customer Service Representative (Saskatoon) Part-Time
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Added 55 mins ago
DF
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Added 55 mins ago
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Added 55 mins ago
MC
Sales Merchandiser - Part Time
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Edmonton, AB · South Edmonton, AB
- $16 to $17 CAD / hour
- Part-time
- Contract
…brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile in-store support, so brands…
Added 55 mins ago
TA
Customer Service Representative (Saskatoon) Part-Time
Trail Appliances Ltd.
Saskatoon, SK
- Part-time
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude,…

Insight Global

Customer Service Representative

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1+ years of professional customer service, customer support, product support, or related experience
Posting language: English
Posted: Oct 28, 2026

Original job description

JOB DESCRIPTION

Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products.

The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.

Responsibilities

Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions
Assist customers with orders, product questions, replacement parts, and general product support
Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation
Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues
Own customer inquiries from initial contact through resolution
Accurately document customer interactions, issues, feedback, and resolutions
Identify recurring customer or product issues and communicate trends to the appropriate internal teams
Collaborate with local and global team members while being comfortable working independently
Support general administrative and office responsibilities as needed within a small-team environment

REQUIRED SKILLS AND EXPERIENCE

1+ years of professional customer service, customer support, product support, or related experience
Strong verbal and written communication skills
Demonstrated problem-solving skills and ability to troubleshoot customer issues
Ability to work independently, take initiative, and manage responsibilities with minimal oversight
Strong attention to detail and organizational skills
Comfortable learning the components and functionality of physical products/equipment
Experience using Microsoft Office and general computer-based business systems
Ability to work professionally and collaboratively in a small-team environment

NICE TO HAVE SKILLS AND EXPERIENCE

Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products
Experience with Zendesk or another CRM/customer ticketing system
Hands-on mechanical or electronic troubleshooting experience
Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration
Experience with QuickBooks, Sage, Xero, or another accounting/ERP platform
Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation
French language skills

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position

Apply About employer

More about this job

Responsibilities

Support customers by phone, email, web inquiries, and occasional in-person interactions with orders, product questions, replacement parts, and basic troubleshooting. Own inquiries through resolution, document interactions and trends, collaborate with internal teams, and assist with general office administration.

Requirements

Requires at least one year of customer service, customer support, product support, or related experience, along with strong communication, problem-solving, organizational, and computer skills. Candidates should be able to work independently, learn physical product components, and collaborate professionally in a small team.

Skills

Customer Service
Customer Support
Verbal Communication
Written Communication
Problem-Solving
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Order Support
Product Knowledge
Issue Resolution
Documentation
Attention To Detail
Organization
Microsoft Office
CRM And Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Fitness Equipment
Product Support
Order Support
Replacement Parts
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Customer Inquiries
Issue Resolution
Customer Feedback
Microsoft Office
CRM
Customer Ticketing Systems
Zendesk
Bookkeeping
Accounts Payable
Accounts Receivable
Reconciliations
Accounting Administration
QuickBooks
Sage
Xero
ERP
Fitness
Rowing
Cycling
Sports
Outdoor Recreation

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