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Added 11 mins ago
CC
Regional Sales Account Representative (Flat Roofing)
CentiMark Corporation
Regina, SK
- Full-time
A successful candidate must demonstrate initiative, be a self-starter with a high level of professional integrity, have a good work ethic, and a strong competitive drive.
Added 11 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Sarnia, ON
- Full-time
Commitment to providing exceptional customer service
Added 11 mins ago
CG
Security Supervisor - Hamilton
Commissionaires Great Lakes
Hamilton, ON
- Full-time
Strong customer service/administrative skills
Added 11 mins ago
CG
Security Guard - Oakville
Commissionaires Great Lakes
Oakville, ON
- Full-time
Maintain positive attitude and professional working relationships with employees, visitors and clients
Added 11 mins ago
E
Controller / Contrôleur
Everguard
Mount Pearl, NL
- Full-time
…and abilities while living by our values of Respect, Safety, Customer Centric, and Quality. We believe our people are our greatest strength, and we are committed to creating an environment…
Added 11 mins ago
E
Controller / Contrôleur
Everguard
NS · Dartmouth, Nova Scotia
- Full-time
…and abilities while living by our values of Respect, Safety, Customer Centric, and Quality. We believe our people are our greatest strength, and we are committed to creating an environment…
Added 11 mins ago
BS
Full-Time Sales Associate
Browns Shoes
Toronto, ON
- Full-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 11 mins ago
M
Valet Attendant
Marriott
Ottawa, ON
- Part-time
…premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and…
Added 11 mins ago
GI
Health Claims Administrator
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
Excellent written and verbal communication, relationship-building, and customer service skills, combined with strong analytical and problem-solving abilities and a commitment to…
Added 11 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Brandon, MB
- Full-time
The Field Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field…
Added 11 mins ago
TM
Manager, Business Innovation
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
Ready to help shape the future of the Toyota and Lexus customer and Dealer experience?
Added 11 mins ago
R
Manager NAV Production
RBC
Toronto, ON
- Full-time
Accounting, Change Management, Coaching Others, Customer Service Management, Financial Accounting Systems, Financial Risk Management (FRM), Operational Delivery, Process Management, Risk…
Added 11 mins ago
A
Regional Service Agent
Allstate
Edmonton, AB
- Full-time
Respond to customer inquiries about their policy in a professional manner.
Added 11 mins ago
CS
Full-Time Janitor (4 PM to 12 AM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
…directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common…
Added 11 mins ago
CS
Full-Time Janitor (12 AM to 8 AM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
…directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common…
Added 11 mins ago
CS
Part-Time Janitor (4 PM to 12 AM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Part-time
…directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common…
Added 11 mins ago
CS
Part-Time Janitor (12 AM to 8 AM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Part-time
…directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common…
Added 26 mins ago
C
FT Gas Bar Supervisor (Centre Gas RW#25) Saskatoon, SK - Saskatoon Co-op
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Saskatoon, SK
- Full-time
To ensure that outstanding courteous customer service is provided at all times.
Added 26 mins ago
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District Vice President, New Brunswick
TD
Moncton, NB
- Full-time
TD Canada Trust is TD Bank Group's customer-focused personal and small business banking business. Serving more than 13 million customers nationally, TD Canada Trust provides a full range of…
Added 26 mins ago
T
Account Manager II
TD
Barrie, ON
- Full-time
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Added 26 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - London Northwest
Taymax Group
London, ON
- Part-time
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Added 26 mins ago
NR
Receptionist
Norton Rose Fulbright
Montreal, QC
- Full-time
Excellent customer service skills and the ability to communicate effectively with firm members at all levels, as well as with clients and visitors.
Added 26 mins ago
GF
Customer Service Representative (Motivator) - Markham McCowan and Bullock
GoodLife Fitness
Markham, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 26 mins ago
D
Dental Administrator - Canada Place Dental
dentalcorp
AB · Canada Place Dental
- Full-time
We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology.
Added 26 mins ago
SS
Registered Practical Nurse
Sienna Senior Living
Barrie, ON
- Part-time
You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff.

Insight Global

Customer Service Representative

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1+ years of professional customer service, customer support, product support, or related experience
Posting language: English
Posted: Oct 28, 2026

Original job description

JOB DESCRIPTION

Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products.

The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.

Responsibilities

Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions
Assist customers with orders, product questions, replacement parts, and general product support
Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation
Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues
Own customer inquiries from initial contact through resolution
Accurately document customer interactions, issues, feedback, and resolutions
Identify recurring customer or product issues and communicate trends to the appropriate internal teams
Collaborate with local and global team members while being comfortable working independently
Support general administrative and office responsibilities as needed within a small-team environment

REQUIRED SKILLS AND EXPERIENCE

1+ years of professional customer service, customer support, product support, or related experience
Strong verbal and written communication skills
Demonstrated problem-solving skills and ability to troubleshoot customer issues
Ability to work independently, take initiative, and manage responsibilities with minimal oversight
Strong attention to detail and organizational skills
Comfortable learning the components and functionality of physical products/equipment
Experience using Microsoft Office and general computer-based business systems
Ability to work professionally and collaboratively in a small-team environment

NICE TO HAVE SKILLS AND EXPERIENCE

Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products
Experience with Zendesk or another CRM/customer ticketing system
Hands-on mechanical or electronic troubleshooting experience
Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration
Experience with QuickBooks, Sage, Xero, or another accounting/ERP platform
Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation
French language skills

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position

Apply About employer

More about this job

Responsibilities

Support customers by phone, email, web inquiries, and occasional in-person interactions with orders, product questions, replacement parts, and basic troubleshooting. Own inquiries through resolution, document interactions and trends, collaborate with internal teams, and assist with general office administration.

Requirements

Requires at least one year of customer service, customer support, product support, or related experience, along with strong communication, problem-solving, organizational, and computer skills. Candidates should be able to work independently, learn physical product components, and collaborate professionally in a small team.

Skills

Customer Service
Customer Support
Verbal Communication
Written Communication
Problem-Solving
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Order Support
Product Knowledge
Issue Resolution
Documentation
Attention To Detail
Organization
Microsoft Office
CRM And Ticketing Systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Fitness Equipment
Product Support
Order Support
Replacement Parts
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Customer Inquiries
Issue Resolution
Customer Feedback
Microsoft Office
CRM
Customer Ticketing Systems
Zendesk
Bookkeeping
Accounts Payable
Accounts Receivable
Reconciliations
Accounting Administration
QuickBooks
Sage
Xero
ERP
Fitness
Rowing
Cycling
Sports
Outdoor Recreation

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