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Added 18 mins ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
…in ensuring that the site is performing at a high level of Customer Service and following the site’s contractual requirements. This position requires a high level of professionalism and the…
Added 18 mins ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 18 mins ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience leading…
Added 18 mins ago
Security Guard - Kamloops (Guardteck)
Kandor
Kamloops, BC
We're looking for reliable, professional security guards who take pride in customer service. You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you…
Added 18 mins ago
Security Guard - Kelowna (Guardteck)
Kandor
Kelowna, BC
We're looking for reliable, professional security guards who take pride in customer service. You'll often be the first person a tenant, shopper, visitor, or contractor meets, so how you…
Added 18 mins ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Customer Care: Communicate clearly and professionally with facility managers, property owners, and team members regarding system status, required repairs, and maintenance recommendations.
Added 18 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Customer Care: Communicate clearly and professionally with facility managers, property owners, and team members regarding system status, required repairs, and maintenance recommendations.
Added 34 mins ago
W
(CAN) General Merchandise Associate
Walmart
Richmond, BC
- Part-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 34 mins ago
W
(CAN) General Merchandise Associate
Walmart
Abbotsford, BC
- Part-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 49 mins ago
SA
Food Service Attendant FT - (YUL Airport)
SSP America
Dorval, QC
- Full-time
Experience in problem solving involving customer service.
Added 1 hour ago
VA
Veterinary Technician (RVT) - General Practice, Alta Vista Specialty & Emergency Veterinary Centre
VCA Animal Hospitals
Ottawa, ON
- Full-time
Compensation: $28.00 to $38.00 per hour, depending on experience and skill set
Added 1 hour ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Richmond, BC
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 1 hour ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON · Toronto, ON
- Full-time
At least 10 years of experience in professional services, software engineering, forward-deployed engineering, or technical consulting, including 5+ years leading customer-facing engineering…
Added 1 hour ago
SD
Pharmacist, Hourly Full Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
W
(CAN) Asset Protection Associate
Walmart
Hamilton, ON
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Yellowknife, NT
- Part-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 1 hour ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Professional Accounting designation (CPA, CA, CGA, CMA, or equivalent) is required.
Added 1 hour ago
NS
Buyer
Nova Scotia Power
Halifax, NS
- Full-time
Contribute to a customer-focused, team-oriented environment while supporting process improvements and organizational initiatives.
Added 1 hour ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Registered, or eligible for registration, as a Professional Engineer (P.Eng.) in Nova Scotia.
Added 1 hour ago
TC
Yard Supervisor – Shunt & Tarp
Tri-Line Carriers LP
Calgary, AB
- Full-time
Conduct daily safety meetings and actively participate in customer-led safety initiatives
Added 1 hour ago
T
Context Elicitation & Conversation Evaluation Specialists
Turing
Canada
- Contract
Candidates should have at least 3–5 years of direct practicerelevant qualifications and professional experience in at least one of the following areas:
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Abbotsford, BC
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Yellowknife, NT
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Richmond, BC
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…

Insight Global

Customer Service Representative

Kingston, ON, Canada

$50,000 to $60,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 USD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1+ years of professional customer service, customer support, product support, or related experience Strong verbal and written communication skills
Posting language: English
Posted: Oct 28, 2026

Original job description

JOB DESCRIPTION

Insight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products. The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.

Responsibilities

Provide high-quality customer service through phone, email, web inquiries, and occasional in-person interactions
Assist customers with orders, product questions, replacement parts, and general product support Troubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentation
Develop strong knowledge of the company's fitness equipment, products, components, and common customer issues
Own customer inquiries from initial contact through resolution
Accurately document customer interactions, issues, feedback, and resolutions Identify recurring customer or product issues and communicate trends to the appropriate internal teams
Collaborate with local and global team members while being comfortable working independently
Support general administrative and office responsibilities as needed within a small-team environment

REQUIRED SKILLS AND EXPERIENCE

1+ years of professional customer service, customer support, product support, or related experience Strong verbal and written communication skills
Demonstrated problem-solving skills and ability to troubleshoot customer issues
Ability to work independently, take initiative, and manage responsibilities with minimal oversight
Strong attention to detail and organizational skills
Comfortable learning the components and functionality of physical products/equipment
Experience using Microsoft Office and general computer-based business systems
Ability to work professionally and collaboratively in a small-team environment

NICE TO HAVE SKILLS AND EXPERIENCE

Experience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical products
Experience with Zendesk or another CRM/customer ticketing system
Hands-on mechanical or electronic troubleshooting experience
Experience with bookkeeping, AP/AR, reconciliations, or general accounting administration Experience with QuickBooks, Sage, Xero, or another accounting/ERP platform
Background or personal interest in fitness, rowing, cycling, sports, or outdoor recreation
French language skills

Pay Transparency:

The expected salary for this position falls between $50,000 to $60,000/year

Vacancy Status:

This Posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position

Apply About employer

More about this job

Responsibilities

Support customers with orders, product questions, replacement parts, and basic troubleshooting through phone, email, web inquiries, and occasional in-person interactions. Own inquiries through resolution, document interactions and outcomes, identify recurring issues, and collaborate with internal teams while supporting general office administration.

Requirements

Requires at least one year of customer service, customer support, product support, or related experience, along with strong communication, problem-solving, organizational, and computer skills. Candidates should be able to work independently, learn physical product components and functionality, and collaborate professionally in a small team.

Skills

Customer Service
Customer Support
Product Support
Verbal Communication
Written Communication
Problem-Solving
Troubleshooting
Order Support
Product Knowledge
Issue Resolution
Customer Documentation
Attention To Detail
Organization
Microsoft Office
CRM And Ticketing Systems
Mechanical And Electronic Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Fitness Equipment
Customer Service
Customer Support
Product Support
Order Support
Replacement Parts
Product Troubleshooting
Mechanical Troubleshooting
Electronic Troubleshooting
Phone Support
Email Support
Web Inquiries
Customer Issue Resolution
Product Feedback
Microsoft Office
Business Systems
Zendesk
CRM
Customer Ticketing Systems
Bookkeeping
Accounts Payable
Accounts Receivable
Reconciliations
Accounting Administration
QuickBooks
Sage
Xero
ERP
Fitness And Recreation

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