Closed listing
Customer Support Analyst
- Toronto, ON, Canada
Pay: $21.50/hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Pay: $21.50/hour
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Pay: $21.50/hour
Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network.
Key Responsibilities
- Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model
- Execute on enterprise customer experience and sales enablement strategies across retail banking channels
- Utilize Customer Connect to manage, track, and support customer interactions
- Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits)
- Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools
- Participate in ongoing strategy discussions and operational planning sessions
- Ensure compliance with AML, fraud, and regulatory requirements in all customer interactions
Required Skills & Experience
- Prior experience using BMO Customer Connect OR relative Big Bank (Business Banking) experience
- Background in business banking, ideally within: Branch (AML, fraud, customer connect, advisory) OR Call center / contact center environment
- Strong customer engagement and communication skills, with the ability to navigate difficult conversations
- Proven ability to manage customer relationships while balancing compliance and service
Nice to Have Skills & Experience
- Experience supporting AML or regulatory transformation initiatives
- Exposure to sales enablement or customer loyalty programs
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Support the centralization of AML workflows and execute customer experience and sales enablement strategies across retail banking channels. Manage customer interactions, contribute to digital tool enhancements and operational planning, and ensure compliance with AML, fraud, and regulatory requirements.
Requirements
Candidates should have experience with BMO Customer Connect or comparable big-bank business banking, ideally in a branch or contact center environment. They need strong customer communication and relationship-management skills, including the ability to handle sensitive conversations while balancing service and compliance.
Skills
- Customer Support
- Business Banking
- Customer Connect
- Anti-Money Laundering (AML)
- Fraud Compliance
- Customer Engagement
- Communication
- Sales Enablement
- Customer Experience
- Regulatory Compliance
- Contact Center Operations
- Operational Planning
- Digital Backlog Management
- Difficult Conversations
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
Keywords
- BMO Customer Connect
- Business Banking
- Retail Banking
- Anti-Money Laundering (AML)
- Fraud
- Regulatory Compliance
- Customer Loyalty
- Sales Enablement
- Customer Experience
- Customer Interactions
- Account Exits
- Branch Operations
- Contact Center
- Digital Backlog
- Frontline Tools
- Operational Planning
- Transformation Initiatives