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Added 17 mins ago
Analyst, Business & Customer Insights
Loblaw Companies Limited
Brampton, ON
Full-time
As an Analyst on the Business & Customer Insights team, you will play a pivotal role in driving data-informed decision-making for PC Optimum, the largest loyalty program in Canada. This…
Added 17 mins ago
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
Full-time
This is an excellent opportunity for a junior-to-mid-level Data Analyst with strong Power BI, SQL and Microsoft data technologies experience who enjoys turning data into meaningful…
Added 47 mins ago
Quality Assurance Automation Engineer
Insight Global
Mississauga, ON
$85,000 to $95,000 CAD / year
Full-time
Insight Global is seeking an EDI Automation QA Analyst to join a leading courier and logistics client in Mississauga. This is a hybrid position requiring onsite attendance three days per…
Added 1 hour ago
Associate Director - Commercial Real Estate
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Full-time
Represent ATB by attending community and industry networking events, focusing on developing industry connections and market intelligence.
Added 1 hour ago
Customer Support Analyst
Insight Global
Toronto, ON
Contract
Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives,…
Added 1 hour ago
Temp Payroll Analyst
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Full-time
…Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence…
Added 1 hour ago
Senior Programmer Analyst
Ontario Universities' Application Centre
Guelph, ON
$83,168 to $93,564 CAD / year
Contract
The OUAC is seeking a Senior Programmer Analyst to join our Application Systems department. This role offers the opportunity to work on a team to produce detailed program design; code;…
Added 2 hours ago
ANALYST
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Montreal, QC
Temporary
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Added 2 hours ago
Senior Specialist, Enterprise Data Governance (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
The Data Governance Analyst operationalizes and drives the adoption of the enterprise data governance framework across the organization. This role acts as a critical bridge between the…
Added 3 hours ago
Financial Planning and Performance Manager
The Magnum Ice Cream Company
Toronto, ON
Full-time
Financial Planning & Performance Manager is key business partner to the TMICC Canada Cross-Functional and Leadership Teams, playing a central role in shaping commercial decisions, growth…
Added 3 hours ago
Senior Specialist, Enterprise Data Governance (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
The Data Governance Analyst operationalizes and drives the adoption of the enterprise data governance framework across the organization. This role acts as a critical bridge between the…
Added 3 hours ago
Risk Analyst III #26-24235
US Tech Solutions
Toronto, ON
$40 to $45 USD / hour
Contract
We are seeking an experienced Risk Analyst III to join the Credit Exception Management team within a Market Risk and Counterparty Analytics function.
Added 3 hours ago
Market Risk Analyst - Counterparty Analytics
Procom
Toronto, ON
Contract
Market Risk Analyst - Counterparty Analytics:
Added 4 hours ago
Analyst, Business Transformation
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for an Analyst, Business Transformation to join our Financial Services - Business Transformation team in North America.. You will partner with cross-functional teams to…
Added 4 hours ago
Business Analyst (Finance Business Solutions)
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Calgary, AB · Greater Calgary Metropolitan Area
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Reporting to the Manager, Finance Business Solutions , the Business Analyst collaborates with Finance staff, provides analytical support and helps design and implement efficient, effective…
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ERP Business Analyst
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The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
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About the Materials Specialist (Internal Title: Materials Analyst) Role - Brantford, ON
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Senior Analyst, Global Research - 26385
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Sr Functional IBP Analyst
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Added 5 hours ago
Associate Director - Commercial Real Estate
ATB Financial
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Full-time
Represent ATB by attending community and industry networking events, focusing on developing industry connections and market intelligence.
Added 5 hours ago
Sr Functional IBP Analyst
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Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 5 hours ago
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…for translating market insights, customer needs, competitive intelligence, and product innovation into differentiated messaging, sales enablement, launch execution, and measurable business…

Insight Global

Customer Support Analyst

Toronto, ON, Canada

Pay: Pay: $21.50/hour
Job type: Contract
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Pay: $21.50/hour

Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network.

Key Responsibilities

Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model

Execute on enterprise customer experience and sales enablement strategies across retail banking channels

Utilize Customer Connect to manage, track, and support customer interactions

Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits)

Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools

Participate in ongoing strategy discussions and operational planning sessions

Ensure compliance with AML, fraud, and regulatory requirements in all customer interactions

Required Skills & Experience

Prior experience using BMO Customer Connect OR relative Big Bank (Business Banking) experience

Background in business banking, ideally within: Branch (AML, fraud, customer connect, advisory) OR Call center / contact center environment

Strong customer engagement and communication skills, with the ability to navigate difficult conversations

Proven ability to manage customer relationships while balancing compliance and service

Nice to Have Skills & Experience

Experience supporting AML or regulatory transformation initiatives

Exposure to sales enablement or customer loyalty programs

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

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More about this job

Responsibilities

Support the centralization of AML workflows and execute customer experience and sales enablement strategies across retail banking channels. Manage customer interactions, contribute to digital tool enhancements and operational planning, and ensure compliance with AML, fraud, and regulatory requirements.

Requirements

Candidates should have experience with BMO Customer Connect or comparable big-bank business banking, ideally in a branch or contact center environment. They need strong customer communication and relationship-management skills, including the ability to handle sensitive conversations while balancing service and compliance.

Skills

Customer Support
Business Banking
Customer Connect
Anti-Money Laundering (AML)
Fraud Compliance
Customer Engagement
Communication
Sales Enablement
Customer Experience
Regulatory Compliance
Contact Center Operations
Operational Planning
Digital Backlog Management
Difficult Conversations

Visa sponsorship

Not detected in the job text

Keywords

BMO Customer Connect
Business Banking
Retail Banking
Anti-Money Laundering (AML)
Fraud
Regulatory Compliance
Customer Loyalty
Sales Enablement
Customer Experience
Customer Interactions
Account Exits
Branch Operations
Contact Center
Digital Backlog
Frontline Tools
Operational Planning
Transformation Initiatives

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