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Insight Global

Customer Support Analyst

Toronto, ON, Canada

$18.5 to $19.5 CAD / hour · Contract

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Job details

Pay: $18.5 to $19.5 CAD / hour
Job type: Contract
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Type: Contract

Worker Type: On-site

Worksite Location: Toronto, ON

Job Duration: 12 Months

Pay Rate: CA$18.50 - 19.50 per hour

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position

JOB DESCRIPTION

Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network.

Key Responsibilities:

Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model
Execute on enterprise customer experience and sales enablement strategies across retail banking channels
Utilize Customer Connect to manage, track, and support customer interactions
Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits)
Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools
Participate in ongoing strategy discussions and operational planning sessions
Ensure compliance with AML, fraud, and regulatory requirements in all customer interactions

REQUIRED SKILLS AND EXPERIENCE

Prior experience using BMO Customer Connect OR relative Big Bank (Business Banking) experience
Background in business banking, ideally within: Branch (AML, fraud, customer connect, advisory) OR Call center / contact center environment
Strong customer engagement and communication skills, with the ability to navigate difficult conversations
Proven ability to manage customer relationships while balancing compliance and service

NICE TO HAVE SKILLS AND EXPERIENCE

Experience supporting AML or regulatory transformation initiatives
Exposure to sales enablement or customer loyalty programs

Artificial intelligence tools are used to assist with screening and assessing applicants for this position.

Apply About employer

More about this job

Responsibilities

Support AML process centralization and execute customer experience and sales enablement strategies across retail banking channels. Manage customer interactions using Customer Connect, contribute to digital tool enhancements and operational planning, and ensure compliance with AML, fraud, and regulatory requirements.

Requirements

Candidates should have experience with BMO Customer Connect or comparable big-bank business banking, ideally in a branch or contact center setting. They need strong customer communication and relationship-management skills, including the ability to handle sensitive conversations while balancing service and compliance.

Skills

Customer Support
Business Banking
Customer Connect
Customer Engagement
Anti-Money Laundering (AML)
Fraud Prevention
Regulatory Compliance
Sales Enablement
Customer Loyalty
Customer Experience
Difficult Conversations
Contact Center Operations
Operational Planning
Digital Backlog Management

Visa sponsorship

Not detected in the job text

Keywords

BMO
Customer Connect
Business Banking
Retail Banking
Anti-Money Laundering (AML)
Fraud
Regulatory Compliance
Customer Loyalty
Sales Enablement
Customer Experience
Customer Interactions
Account Exits
Digital Market Backlog
Frontline Tools
Branch Operations
Call Center
Contact Center
Transformation Initiatives
Operational Planning
Artificial Intelligence Screening

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