Delivery Manager
- Toronto, ON, Canada
$75 to $85 CAD / hour · Contract
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Job details
- Pay
- $75 to $85 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- Minimum 8- 10 years experience
- Posting language
- English
- Posted
Original job description
Position: Agile Delivery Manager - Contact Center
Start Date: November 1st
Contract Length: 6 months (liklihood of extension)
Pay: $75-$85/hr
Location: Toronto
JOB DESCRIPTION
Our client is seeking an experienced Agile Delivery Manager to lead the successful delivery of complex technology and transformation initiatives. This individual will be responsible for driving execution, managing project financials, coordinating cross-functional teams, and ensuring delivery milestones are achieved on time and within budget. The organization is migrating from legacy system Genesys to Amazon Connect. The role is accountable for driving execution, managing dependencies, risks, and financials, and ensuring alignment across business, technology, and vendor teams.
This is a highly hands-on role requiring a leader who can quickly assess challenges, manage dependencies, and drive outcomes with minimal ramp-up.
Key Responsibilities:
Lead end-to-end delivery of technology and business transformation initiatives.
Manage project plans, timelines, risks, issues, and dependencies across multiple workstreams.
Own project financials, including budget tracking, forecasting, resource planning, and reporting.
Facilitate Agile ceremonies including sprint planning, stand-ups, retrospectives, and stakeholder reviews.
Partner closely with business stakeholders, product owners, technology teams, and vendors to ensure successful delivery.
Identify delivery gaps, remove roadblocks, and proactively mitigate risks.
Provide regular updates on project health, financial status, milestones, and key decisions.
Coordinate activities across upstream and downstream teams to ensure alignment and successful execution.
Drive accountability and maintain a strong focus on delivery outcomes.
Ideal Candidate:
Proven experience managing large, complex programs (technology or digital )
Minimum 8- 10 years experience
Strong stakeholder and vendor management skills
Comfortable operating in agile, waterfall or hybrid delivery environments
Proactive, structured, and able to drive outcomes with minimal oversight
Strong experience with CCaaS
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
More about this job
Responsibilities
Lead end-to-end delivery of technology and business transformation initiatives, coordinating cross-functional teams and managing plans, milestones, risks, issues, dependencies, and project financials. Facilitate Agile ceremonies, align business, technology, and vendor stakeholders, remove delivery roadblocks, and report on project health and outcomes.
Requirements
Requires 8–10 years of experience managing large, complex technology or digital programs, with strong stakeholder and vendor management skills. Candidates should be comfortable with Agile, waterfall, or hybrid delivery and have strong CCaaS experience, along with the ability to drive outcomes proactively and with minimal oversight.
Skills
- Agile Delivery Management
- Program Management
- Project Planning
- Budget Management
- Financial Forecasting
- Resource Planning
- Risk Management
- Dependency Management
- Stakeholder Management
- Vendor Management
- Cross-Functional Team Coordination
- Agile Ceremonies
- Waterfall Delivery
- Hybrid Delivery
- CCaaS
- Amazon Connect
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Customer Service & Support
- Finance & Accounting
Keywords
- Agile Delivery Manager
- Contact Center
- Technology Transformation
- Business Transformation
- Genesys
- Amazon Connect
- CCaaS
- Agile
- Waterfall
- Hybrid Delivery
- Sprint Planning
- Stand-Ups
- Retrospectives
- Stakeholder Reviews
- Project Management
- Program Management
- Project Financials
- Budget Tracking
- Forecasting
- Resource Planning
- Risk Management
- Issue Management
- Dependency Management
- Vendor Management
- Cross-Functional Teams
- Project Plans
- Delivery Milestones
- Financial Services
- Banking
- Telephone Call Centers