Deskside Support Technician
- Saint John, NB, Canada
$20 to $23 CAD / hour · Contract
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Job details
- Pay
- $20 to $23 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 2+ years of recent and relevant IT support experience
- Posting language
- English
- Posted
Original job description
Role: Deskside Support Technician
Type: 3 month contract
Location: Onsite 5x/week in Saint John's/Fredricton, NB
Rate: $20-$23/hr
Job Description
Insight Global is seeking multiple Deskside Support Technicians to support a high-priority technology initiative within a large public-sector client environment. These resources will play a key role in supporting increased demand for device deployment, asset management, and desktop support across multiple client locations throughout New Brunswick. The role will involve onsite, hands-on support, with travel to other nearby client sites as required.
Key Responsibilities:
- Device imaging and deployment
- Software installation and support
- Gathering information and requirements from clients
- Troubleshooting hardware and software issues
- Physical setup, removal, and exchange of desktop equipment
- Tracking and reporting daily work
- Other technical duties within skillset as assigned by the team lead or manager
Required Skills and Experience:
- IT diploma or equivalent post-secondary education
- 2+ years of recent and relevant IT support experience
- Strong customer service experience
- Hands-on experience providing onsite support for users and devices
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Deploy and image devices, install and support software, manage desktop equipment, and troubleshoot hardware and software issues across client locations. Gather client requirements, track and report daily work, and provide onsite support, including travel to nearby sites as needed.
Requirements
Requires an IT diploma or equivalent post-secondary education and at least two years of recent, relevant IT support experience. Candidates should have strong customer service skills and hands-on experience providing onsite support for users and devices.
Skills
- Device Imaging
- Device Deployment
- Asset Management
- Software Installation
- Software Support
- Client Requirements Gathering
- Hardware Troubleshooting
- Software Troubleshooting
- Desktop Support
- Onsite User Support
- Equipment Setup and Removal
- Customer Service
- Work Tracking and Reporting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Government & Public Sector
- Healthcare
Keywords
- Deskside Support
- Desktop Support
- IT Support
- Device Imaging
- Device Deployment
- Asset Management
- Software Installation
- Software Support
- Hardware Troubleshooting
- Software Troubleshooting
- Onsite Support
- Customer Service
- Client Requirements Gathering
- Equipment Setup
- Equipment Removal
- Work Tracking
- Daily Reporting
- Public Sector
- Hospitals and Health Care