Enterprise Change Management Manager

JOB DESCRIPTION

Insight Global is looking for a Manager of Change Management for one of our major retail clients. The OE Enterprise Change Management Manager plays a pivotal role in driving the successful implement leading the ation of design and change management strategies for programs and projects that drive enterprise outcomes. This role ensures change is effectively managed and coordinated at the program level, while fostering adoption through clear measurement and a people focused approach.

Responsibilities:

• Develop and execute enterprise change management strategies supporting large-scale programs and transformations.

• Lead change impact and readiness assessments to understand stakeholder needs, risks, and potential resistance.

• Partner with program leadership and cross-functional teams including People & Culture, Communications, and Learning to drive successful implementation.

• Build and execute stakeholder engagement and leadership alignment plans.

• Define and track readiness, adoption, and sustainment metrics, adjusting change strategies based on results.

• Identify and mitigate change-related risks and resistance throughout the program lifecycle.

• Coach leaders, project teams, and business stakeholders on change management best practices.

• Support activities including hypercare, sustainment planning, operating model changes, org design, process changes, and systems transformations.

REQUIRED SKILLS AND EXPERIENCE

• 5–10 years of Change Management experience, including large-scale transformation initiatives.

• Strong experience developing and executing end-to-end change management strategies.

• Hands-on experience with change impact assessments and readiness assessments.

• Strong stakeholder management and influencing skills, including working with program leadership.

• Experience measuring change adoption, readiness, and sustainment.

• Advanced knowledge of change methodologies such as Prosci / ADKAR.

• Excellent communication, facilitation, and relationship-building skills.

• Strong analytical/problem-solving skills and ability to work independently.

• Proficiency with Word, Excel, PowerPoint, and Smartsheet.

NICE TO HAVE SKILLS AND EXPERIENCE

• Retail / vertical retail experience.

• Previous lululemon experience or familiarity with lululemon's culture.

• Experience with operating model transformation, organizational design, systems upgrades, or enterprise process change.

• Experience with hypercare and sustainment planning.

• Bachelor's degree in Business, Operations, or related discipline

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.