Enterprise Change Management Manager

Insight Global is looking for a Manager of Change Management to support one of our major retail clients.

This individual will play a pivotal role in driving the successful implementation of enterprise-wide transformation initiatives, leading change management strategies and ensuring change is effectively managed, measured, and sustained across programs and projects.

Responsibilities:

• Develop and execute enterprise change management strategies supporting large-scale programs and transformations.
• Lead change impact and readiness assessments to identify stakeholder needs, risks, and potential resistance.
• Partner with program leadership and cross-functional teams, including People & Culture, Communications, and Learning, to drive successful implementation.
• Build and execute stakeholder engagement and leadership alignment plans.
• Define and track readiness, adoption, and sustainment metrics, adjusting change strategies based on results.
• Identify and mitigate change-related risks and resistance throughout the program lifecycle.
• Coach leaders, project teams, and business stakeholders on change management best practices.
• Support hypercare, sustainment planning, operating model changes, organizational design, process changes, and systems transformations.

Required Skills & Experience:

• 5–10 years of Change Management experience, including large-scale transformation initiatives.
• Strong experience developing and executing end-to-end change management strategies.
• Hands-on experience conducting change impact assessments and readiness assessments.
• Strong stakeholder management and influencing skills, including working directly with program leadership.
• Experience measuring change adoption, readiness, and sustainment.
• Advanced knowledge of Change Management methodologies such as Prosci / ADKAR.
• Excellent communication, facilitation, and relationship-building skills.
• Strong analytical and problem-solving skills with the ability to work independently.
• Proficiency with Word, Excel, PowerPoint, and Smartsheet.

Nice to Have Skills & Experience:

• Retail / vertical retail experience.
• Experience with operating model transformation, organizational design, systems upgrades, or enterprise process change.
• Experience with hypercare and sustainment planning.
• Bachelor’s degree in Business, Operations, or a related discipline.

Pay Range: $60/hr - $70/hr

Hybrid (4 days on-site, 1 day remote)

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.