Inside Sales Representative
- Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 1+ year of inside sales, customer service, sales support, or account management experience.
- Posting language
- English
- Posted
Original job description
JOB DESCRIPTION
A leading professional salon organization supporting some of the industry's most recognized salon brands is seeking an Inside Sales Representative to support salon customers throughout Western Canada by managing customer accounts, processing orders, resolving fulfillment issues, and partnering with the field sales team to drive business growth.
Responsibilities:
- Process and manage customer orders using SAP and related systems.
- Track orders from submission through delivery and fulfillment.
- Resolve shipping, inventory, pricing, and account-related issues.
- Support salon customers with product, order, and account inquiries.
- Communicate promotions, discounts, and new product launches.
- Build strong relationships with salon owners, stylists, and business partners.
- Collaborate with sales, customer support, logistics, and warehouse teams.
- Conduct proactive outreach to support customer retention and growth.
REQUIRED SKILLS AND EXPERIENCE
- 1+ year of inside sales, customer service, sales support, or account management experience.
- Experience with SAP, Oracle, Navision, Dynamics, Salesforce, or similar business systems.
- Strong customer relationship and communication skills.
- Experience processing and managing customer orders.
- Proficiency with Microsoft Office, including Excel and Outlook.
NICE TO HAVE SKILLS AND EXPERIENCE
- Professional salon, beauty, spa, personal care, or cosmetics industry experience.
- Experience supporting salon owners, stylists, or beauty distributors.
More about this job
Responsibilities
Process and track customer orders, resolve shipping, inventory, pricing, and account issues, and respond to salon customers’ product and account inquiries. Build customer relationships, communicate promotions and product launches, conduct proactive outreach, and collaborate with sales, support, logistics, and warehouse teams to support growth.
Requirements
Requires at least one year of experience in inside sales, customer service, sales support, or account management, along with experience using SAP or a similar business system and managing customer orders. Strong customer relationship and communication skills and proficiency with Microsoft Office, including Excel and Outlook, are required; salon, beauty, spa, personal care, or cosmetics industry experience is preferred.
Skills
- Inside Sales
- Customer Service
- Account Management
- Order Processing
- SAP
- Business Systems
- Customer Communication
- Order Tracking
- Issue Resolution
- Microsoft Excel
- Microsoft Outlook
- Customer Retention
- Sales Support
- Proactive Outreach
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Retail
- Logistics
Keywords
- Inside Sales
- Customer Service
- Sales Support
- Account Management
- SAP
- Oracle
- Navision
- Dynamics
- Salesforce
- Microsoft Office
- Excel
- Outlook
- Order Processing
- Order Fulfillment
- Order Tracking
- Shipping
- Inventory
- Pricing
- Customer Accounts
- Customer Inquiries
- Customer Relationships
- Customer Retention
- Promotions
- Discounts
- Product Launches
- Salon Industry
- Beauty
- Spa
- Personal Care
- Cosmetics