Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 hours ago
C
Senior Business Systems Analyst
Cogniify
Vancouver, BC · Greater Vancouver, BC
- Full-time
· 8+ years of experience as a Business Systems Analyst, Technical Analyst, Platform Product Owner or similar, including at least 3 years working with cloud, infrastructure or DevOps teams.
Added 3 hours ago
GC
Senior Cyber Defense Operations Analyst
Game Companies
Vancouver, BC
- Full-time
…infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning repeatable…
Added 5 hours ago
L
SFMC (Salesforce Marketing Cloud) Business Analyst
LTM
ON · Ontario, Canada
- $130,000 to $150,000 CAD / year
- Full-time
Job Title : Salesforce Marketing Cloud(SFMC) Business Analyst /Solution Consultant
Added 5 hours ago
OD
Salesforce Business Analyst
OSI Digital
Toronto, ON
- Full-time
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client
Added 5 hours ago
OD
Salesforce Business Analyst
OSI Digital
Vancouver, BC
- Full-time
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client
Added 5 hours ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Toronto, ON
- Full-time
…the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and…
Added 5 hours ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Vancouver, BC
- Full-time
…the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and…
Added 7 hours ago
GC
Senior Cyber Defense Operations Analyst
Game Companies
Montreal, QC
- Full-time
…infrastructure, and technology that support it. As a Senior CDO Analyst, you will lead investigations and incident response while helping reinvent how the SOC operates, turning repeatable…
Added 7 hours ago
TI
QA Analyst
Tecsys Inc.
Remote, Canada
- Remote
…efficient and secure supply chains. We are a global provider of cloud-based, AI-driven software, publicly traded on the Toronto Stock Exchange (TSX:…
Added 8 hours ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
…including SailPoint IdentityIQ, SailPoint Identity Security Cloud, Oracle Identity Manager (OIM), or…
Added 8 hours ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Added 9 hours ago
R
Data Steward (BD25AF1)
Referment
Montreal, QC
- Full-time
Working knowledge of Snowflake or a comparable cloud data warehouse, and SQL.
Added 10 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
ON · Ontario, Canada
- Full-time
Experience within a 24x7 production environment, preferably across multiple data centers and 3rd party cloud environments (AWS, Azure, Google)
Added 10 hours ago
IW
Senior Specialist Software Engineering
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Experience within a 24x7 production environment, preferably across multiple data centers and 3rd party cloud environments (AWS, Azure, Google)
Added 10 hours ago
PS
Financial Technical Analyst
Publicis Sapient
Toronto, ON
- $100,000 to $145,000 CAD / year
- Full-time
Open to hybrid work arrangement of 3-4 days per week from the Client offices in the downtown Toronto
Added 11 hours ago
L
Senior Analyst - Retail Analytics
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 11 hours ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Vancouver, BC
- $40,000 to $80,000 CAD / year
- Full-time
…the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and…
Added 11 hours ago
OD
Salesforce Business Analyst
OSI Digital
Vancouver, BC
- Full-time
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client
Added 11 hours ago
OD
Salesforce Quality Analyst Tester
OSI Digital
Toronto, ON
- $40,000 to $80,000 CAD / year
- Full-time
…the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and…
Added 11 hours ago
OD
Salesforce Business Analyst
OSI Digital
Toronto, ON
- $40,000 to $80,000 CAD / year
- Full-time
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client
Added 12 hours ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 12 hours ago
UH
Technical Specialist
University Health Network
Toronto, ON
- Full-time
The Technical Specialist work closely with other Business Intelligence (BI) Analyst and Developer, Data Engineers, Clinical/SME teams and Other Epic Application Team, this position is…
Added 12 hours ago
B
Senior Vulnerability Management Analyst
BRP
Montreal, QC
- Full-time
…business priorities and regulatory requirements. The Senior Analyst partners with infrastructure, cloud, application, and security teams to drive remediation efforts, improve security…
Added 13 hours ago
A
Co-Op, Development Operations AI & Automation Enablement Intern
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The AI Solutions & Development Operations Analyst Co-op supports the Development Operations Enterprise Optimization team in advancing digital transformation, AI-enabled ways of working,…
Added 14 hours ago
D-
Analyste Cybersécurité Senior
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Bilinguisme (Français requis, Anglais fonctionnel) · Bilingualism (French required, English functional)

Insight Global

ITSM - Jira Analyst (Jira, JSM Cloud)

Markham, ON, Canada

$45 to $55 CAD / hour · Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $45 to $55 CAD / hour
Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

Position: ITSM Jira Analyst - Jira Service Management (JSM Cloud)

Client: Enterprise Utilities Company

Type: 6 month contract + extensions

Location: 4 days on site - Markham - no flex

Rate: 45-55/hr depending on incorporated or not & years of experience

Must-Haves

6+ years of ITSM experience with Jira Service Management (JSM Cloud preferred)
Enterprise experience
ServiceNow experience (workflows, CMDB, service catalog, reporting)
Experience administering and configuring JSM, including workflows, SLAs, automation, permissions, and dashboards
Experience leading/supporting ServiceNow-to-JSM migrations
Strong ITIL knowledge and ITIL 4 Foundation certification
Experience with JSM Assets/CMDB and ITSM data governance
Experience in regulated/SOX-controlled environments
Entra ID, Teams, Azure DevOps, and Power BI
Configure and maintain projects, portals, request types, forms, fields, workflows, queues, SLAs, notifications, approvals, permissions, automation rules, knowledge integration and dashboards.
Partner with the platform owner, implementation partners and internal teams to ensure configurations are secure, supportable, documented and aligned with approved ITSM processes.

Nice to Have Skills & Experience

Atlassian certification relevant to Jira or Jira Service Management administration is an asset.

Job Description

The Senior ITSM Analyst is a senior practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organization. The role combines ITSM process leadership, hands-on platform support, service performance analysis and continual improvement to ensure IT services are governed consistently and aligned with business outcomes.

This role will help shape and optimise ITSM practices and tooling, with a preference for strong Jira Service Management experience and practical exposure to ServiceNow. The incumbent will translate process and operational requirements into sustainable workflows, automation, reporting and user experiences, while coaching stakeholders and reducing reliance on external support.

** AI may be used to formulate JD**

**This is a Vacant net new opening**

Apply on LinkedIn About employer

More about this job

Responsibilities

Advance ITSM effectiveness, reliability, and maturity through process leadership, platform support, service performance analysis, and continual improvement. Configure and maintain JSM projects and service experiences, and partner with platform owners, implementation partners, and internal teams to ensure solutions are secure, documented, supportable, and aligned with approved processes.

Requirements

Requires 6+ years of ITSM experience, enterprise experience, strong JSM administration skills, practical ServiceNow experience, and experience supporting ServiceNow-to-JSM migrations. Candidates should have strong ITIL knowledge and ITIL 4 Foundation certification, experience with JSM Assets/CMDB and data governance, and familiarity with regulated or SOX-controlled environments and tools such as Entra ID, Teams, Azure DevOps, and Power BI.

Skills

IT Service Management
Jira Service Management Cloud
Jira Administration
ServiceNow
ITIL
ITIL 4 Foundation
Workflow Configuration
ServiceNow-to-JSM Migrations
CMDB and JSM Assets
ITSM Data Governance
Automation
Service-Level Agreements
Power BI
Microsoft Entra ID
Microsoft Teams
Azure DevOps

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Jira Service Management
JSM Cloud
Jira
ServiceNow
ITIL
ITIL 4 Foundation
Workflows
Service-Level Agreements
Automation
Permissions
Dashboards
Service Catalog
CMDB
JSM Assets
ITSM Data Governance
ServiceNow-to-JSM Migration
SOX
Regulated Environments
Microsoft Entra ID
Microsoft Teams
Azure DevOps
Power BI
Knowledge Integration
Continual Improvement
Atlassian Certification
Utilities

Report this job

Work requirements

Jobs in Canada