Jobs in Canada

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Added 1 hour ago
L
Senior Full Stack Developer (Java/React)
Luxoft
Toronto, ON
- Contract
We’re seeking a Senior Software Engineer to enhance a cross-asset order and position management system. The engineer shall have experience designing and building robust, scalable systems…
Added 1 hour ago
JI
Senior Project Manager – ERP Implementations | Gestionnaire de projets senior – Implantations ERP
Jesta I.S.
Montreal, QC
- Full-time
Hybrid work: two days per week in our Montreal office
Added 2 hours ago
A
Senior Full Stack Enginner
adidas
Woodbridge, ON
- Full-time
Senior Full-Stack EngineerEnterprise applications | Principal-level engineering depth | AI-assisted delivery | Hands-on engineering leadershipLocation : Toronto, CanadaReports To :…
Added 3 hours ago
C
Junior Developer
Citi
Mississauga, ON
- Full-time
Collaboration: Partner with senior developers, QA, and other team members to successfully deliver technical solutions.
Added 3 hours ago
L
Technology Director - Developer Excellence
lululemon
Vancouver, BC
- Full-time
5+ years is a senior leadership position like Technology Director, or relevant management experience.
Added 3 hours ago
J
Associate Vice President, Salesforce Engineering & Development
Jobgether
Canada
- Full-time
Evaluate and improve the Salesforce DevOps operating model, clarifying responsibilities for CI/CD pipelines, environment management, deployment automation, and release execution while…
Added 3 hours ago
C
Technical Banking Environment Consultant
CGI
Vancouver, BC
- Full-time
CGI is seeking an experienced Senior Technical Banking Consultant to join our Financial Services practice and support the delivery and operation of enterprise banking solutions for clients…
Added 6 hours ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
SM
RQ11847 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
SM
RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 7 hours ago
Q
Sr Staff Engineer - Verification, CI/CD Infrastructure & Embedded Hardware (AISW)
Qualcomm
Markham, ON
- Full-time
The Sr Staff Engineer Engineer, Verification (CI/CD & Embedded HW) is a senior individual contributor responsible for designing, scaling, and hardening CI/CD infrastructure and verification…
Added 7 hours ago
GC
Talent Acquisition & HR Manager
Game Companies
Toronto, ON
- Full-time
This is a hybrid role based in Toronto, with an expectation of working from our Queens Quay West office four days per week · Ability to work from our downtown Toronto office 4 days per week
Added 8 hours ago
RB
Senior Site Reliability Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC as a Senior Site Reliability Engineer and be part of the bank’s major transformation journey. This role offers the chance to drive innovation, align with our business partners and…
Added 8 hours ago
PC
Technical Salesforce Senior Associate
Pwc Canada
Toronto, ON · Calgary, AB · Ottawa, ON · Vancouver, BC
- Full-time
The Technical Salesforce Senior Associate will play a key role in designing, building, and deploying scalable Salesforce solutions to support complex service delivery and operational…
Added 8 hours ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth. The Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 8 hours ago
A
Senior Software Applications Developer
Autodesk
Toronto, ON
- Full-time
We are seeking a motivated and skilled DevOps Engineer to administer, manage, automate, and optimize our JFrog Artifactory platform running on Kubernetes, along with GitHub Enterprise and…
Added 8 hours ago
CI
Senior Automation & Performance Test Engineer - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: We are seeking an experienced Senior Automation & Performance Test Engineer to design, develop, and execute automated and performance testing solutions for enterprise…
Added 8 hours ago
B
Full Stack Engineer
BuzzClan
Toronto, ON
- Contract
Job Title: Software Developer - Full Stack - Senior
Added 8 hours ago
JP
Winter Student, Software Engineering
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Internship
…to ensure high-quality software within the Microsoft Azure DevOps / C# development environment. You will also contribute to various stages of the lifecycle of a medical device, particularly…
Added 9 hours ago
V
Consultant
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking an experienced Senior Full Stack Developer with a strong background in building scalable, secure, and high-performance enterprise applications. The ideal…
Added 9 hours ago
C
Senior .Net Full Stack Engineer
Cognizant
Kitchener, ON
- $57,600 to $105,000 CAD / year
- Full-time
Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite at one of the following client locations:
Added 9 hours ago
C
Senior .Net Full Stack Engineer
Cognizant
Kitchener, ON
- $57,600 to $105,000 CAD / year
- Full-time
Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite at one of the following client locations:
Added 9 hours ago
NV
Senior System Administrator (ID#5609)
New Value Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
New Value Solutions, a national IT consulting organization, is seeking a Senior System Administrator for a long-term government consulting engagement in the National Capital Region.
Added 10 hours ago
R
Senior Site Reliability Engineer
RBC
Toronto, ON · Calgary, AB
- Full-time
Join RBC as a Senior Site Reliability Engineer and be part of the bank’s major transformation journey. This role offers the chance to drive innovation, align with our business partners and…

Insight Global

ITSM - Jira Analyst (Jira, JSM Cloud)

Markham, ON, Canada

$45 to $55 CAD / hour · Contract

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Job details

Pay: $45 to $55 CAD / hour
Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

Position: ITSM Jira Analyst - Jira Service Management (JSM Cloud)

Client: Enterprise Utilities Company

Type: 6 month contract + extensions

Location: 4 days on site - Markham - no flex

Rate: 45-55/hr depending on incorporated or not & years of experience

Must-Haves

6+ years of ITSM experience with Jira Service Management (JSM Cloud preferred)
Enterprise experience
ServiceNow experience (workflows, CMDB, service catalog, reporting)
Experience administering and configuring JSM, including workflows, SLAs, automation, permissions, and dashboards
Experience leading/supporting ServiceNow-to-JSM migrations
Strong ITIL knowledge and ITIL 4 Foundation certification
Experience with JSM Assets/CMDB and ITSM data governance
Experience in regulated/SOX-controlled environments
Entra ID, Teams, Azure DevOps, and Power BI
Configure and maintain projects, portals, request types, forms, fields, workflows, queues, SLAs, notifications, approvals, permissions, automation rules, knowledge integration and dashboards.
Partner with the platform owner, implementation partners and internal teams to ensure configurations are secure, supportable, documented and aligned with approved ITSM processes.

Nice to Have Skills & Experience

Atlassian certification relevant to Jira or Jira Service Management administration is an asset.

Job Description

The Senior ITSM Analyst is a senior practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organization. The role combines ITSM process leadership, hands-on platform support, service performance analysis and continual improvement to ensure IT services are governed consistently and aligned with business outcomes.

This role will help shape and optimise ITSM practices and tooling, with a preference for strong Jira Service Management experience and practical exposure to ServiceNow. The incumbent will translate process and operational requirements into sustainable workflows, automation, reporting and user experiences, while coaching stakeholders and reducing reliance on external support.

** AI may be used to formulate JD**

**This is a Vacant net new opening**

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More about this job

Responsibilities

Advance ITSM effectiveness, reliability, and maturity through process leadership, platform support, service performance analysis, and continual improvement. Configure and maintain JSM projects and service experiences, and partner with platform owners, implementation partners, and internal teams to ensure solutions are secure, documented, supportable, and aligned with approved processes.

Requirements

Requires 6+ years of ITSM experience, enterprise experience, strong JSM administration skills, practical ServiceNow experience, and experience supporting ServiceNow-to-JSM migrations. Candidates should have strong ITIL knowledge and ITIL 4 Foundation certification, experience with JSM Assets/CMDB and data governance, and familiarity with regulated or SOX-controlled environments and tools such as Entra ID, Teams, Azure DevOps, and Power BI.

Skills

IT Service Management
Jira Service Management Cloud
Jira Administration
ServiceNow
ITIL
ITIL 4 Foundation
Workflow Configuration
ServiceNow-to-JSM Migrations
CMDB and JSM Assets
ITSM Data Governance
Automation
Service-Level Agreements
Power BI
Microsoft Entra ID
Microsoft Teams
Azure DevOps

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Jira Service Management
JSM Cloud
Jira
ServiceNow
ITIL
ITIL 4 Foundation
Workflows
Service-Level Agreements
Automation
Permissions
Dashboards
Service Catalog
CMDB
JSM Assets
ITSM Data Governance
ServiceNow-to-JSM Migration
SOX
Regulated Environments
Microsoft Entra ID
Microsoft Teams
Azure DevOps
Power BI
Knowledge Integration
Continual Improvement
Atlassian Certification
Utilities

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Work requirements

Jobs in Canada