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Added 1 hour ago
L
Business Intelligence Analyst
Lignetics
Burlington, ON
- Full-time
…signals that drive demand, and deliver the reporting and insight senior leadership uses to run the business. You will use modern analytics and AI tools to get there…
Added 8 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
The Senior Financial Analyst provides expert financial analysis to various clinical programs including facilitating the integration and interpretation of information for effective,…
Added 11 hours ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Senior Digital Assets Payments Solution Lead to define and deliver next-generation solutions in tokenized deposits, stablecoins, digital assets,…
Added 11 hours ago
IH
M365 Senior Analyst
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for a M365 Senior Analyst to join the team on a full time term basis from our Kelowna location. This position is expected to last until the 30th June 2027
Added 12 hours ago
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IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
Oversee the configuration, implementation, integration, and ongoing use of the relevant identity governance platform or platforms.
Added 13 hours ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
Title: Data & Business Intelligence (BI) Analyst
Added 13 hours ago
PI
Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
Evaluate and optimize security technologies, including AI-powered tools, that improve analyst efficiency and automate routine operations, and support the secure integration of new and…
Added 15 hours ago
Programmer Analyst Advisory(Mainframe Developer)
Scotiabank
Toronto, ON · Scarborough, ON
The Senior Mainframe Developer is responsible for the design, development, maintenance, and support of Commercial Lending applications. The successful candidate will work closely with…
Added 15 hours ago
KR
Senior Business Analyst
KTek Resourcing
Toronto, ON
- $90,000 to $1,000,000 CAD / year
- Full-time
Role: Business Analyst with banking experience
Added 15 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 hours ago
KR
Senior Business Analyst
KTek Resourcing
AB · Edmonton, AB
- Contract
Minimum 5 years of experience in a Business Analyst role.
Added 16 hours ago
TC
Aexeo Onboarding - Vice President
The Citco Group Limited
Halifax, NS
- Full-time
The integration team is the central point of contact for the client both technical and support during onboarding. The role involves dealing with the senior management of all the…
Added 17 hours ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
…requirements, confirming design meets end user needs, data migration analyst, support for QA (testing phases) and end user knowledge transfer and system deployment…
Added 17 hours ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
…requirements, confirming design meets end user needs, data migration analyst, support for QA (testing phases) and end user knowledge transfer and system deployment…
Added 17 hours ago
RI
Senior Business Analyst – ERP/EAM Implementation
Raas Infotek
AB · Edmonton, AB
- Contract
Job role: Senior Business Analyst – ERP/EAM Implementation
Added 17 hours ago
MM
IAM RBAC Business Solution Analyst Lead
Marsh McLennan
Toronto, ON
- Full-time
Oversee the configuration, implementation, integration, and ongoing use of the relevant identity governance platform or platforms.
Added 17 hours ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 18 hours ago
C
Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 19 hours ago
VB
Director of Financial Planning and Analysis
Vaco by Highspring
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
Accountable for corporate performance reporting to senior management and the Board of Directors, with a focus on forward-looking, actionable insights
Added 19 hours ago
AL
Technical Business Analyst Co-op at Acturis Canada - Winter 2027
Acturis Limited
Victoria, BC
- Internship
As a Technical Business Analyst in our integration or risk capture team you will:
Added 20 hours ago
C
Data Quality Exception Management Lead Analyst
Citi
Mississauga, ON
- Full-time
The Data Quality Exception Management Lead Analyst is a senior individual contributor responsible for delivering against the directional strategy of Data Quality Exception Management. This…
Added 20 hours ago
B
Functional Analyst, SAP SD
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a Senior SAP SD/SCM Analyst with proven expertise in Sales & Distribution (SD) within both SAP ECC and SAP S/4HANA environments. This role requires a professional who not…
Added 20 hours ago
AI
Snowflake ETL/ELT Developer
Apptoza Inc.
Calgary, AB
- Contract
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 21 hours ago
K
Senior SharePoint Systems Analyst
Keyera
Calgary, AB
- Full-time
Keyera is looking for an organized, customer-focused Senior SharePoint Systems Analyst to administer and improve our SharePoint Online and Microsoft 365 collaboration environment. Working…
Added 21 hours ago
F
Analyst, Infrastructure-Storage & Compute Services
FCT
Oakville, ON
- Full-time
As an Infrastructure Analyst, Storage & Compute Services, you will provide hands-on technical expertise for FCT’s enterprise storage and compute platforms. Reporting to the Team Lead,…

Insight Global

ITSM - Jira Analyst (Jira, JSM Cloud)

Markham, ON, Canada

$45 to $55 CAD / hour · Contract

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Job details

Pay: $45 to $55 CAD / hour
Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Position: ITSM Jira Analyst - Jira Service Management (JSM Cloud)

Client: Enterprise Utilities Company

Type: 6 month contract + extensions

Location: 4 days on site - Markham - no flex

Rate: 45-55/hr depending on incorporated or not & years of experience

Must-Haves

6+ years of ITSM experience with Jira Service Management (JSM Cloud preferred)
Enterprise experience
ServiceNow experience (workflows, CMDB, service catalog, reporting)
Experience administering and configuring JSM, including workflows, SLAs, automation, permissions, and dashboards
Experience leading/supporting ServiceNow-to-JSM migrations
Strong ITIL knowledge and ITIL 4 Foundation certification
Experience with JSM Assets/CMDB and ITSM data governance
Experience in regulated/SOX-controlled environments
Entra ID, Teams, Azure DevOps, and Power BI
Configure and maintain projects, portals, request types, forms, fields, workflows, queues, SLAs, notifications, approvals, permissions, automation rules, knowledge integration and dashboards.
Partner with the platform owner, implementation partners and internal teams to ensure configurations are secure, supportable, documented and aligned with approved ITSM processes.

Nice to Have Skills & Experience

Atlassian certification relevant to Jira or Jira Service Management administration is an asset.

Job Description

The Senior ITSM Analyst is a senior practitioner responsible for advancing the effectiveness, reliability and maturity of IT Service Management across the organization. The role combines ITSM process leadership, hands-on platform support, service performance analysis and continual improvement to ensure IT services are governed consistently and aligned with business outcomes.

This role will help shape and optimise ITSM practices and tooling, with a preference for strong Jira Service Management experience and practical exposure to ServiceNow. The incumbent will translate process and operational requirements into sustainable workflows, automation, reporting and user experiences, while coaching stakeholders and reducing reliance on external support.

** AI may be used to formulate JD**

**This is a Vacant net new opening**

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More about this job

Responsibilities

Advance ITSM effectiveness, reliability, and maturity through process leadership, platform support, service performance analysis, and continual improvement. Configure and maintain JSM projects and service experiences, and partner with platform owners, implementation partners, and internal teams to ensure solutions are secure, documented, supportable, and aligned with approved processes.

Requirements

Requires 6+ years of ITSM experience, enterprise experience, strong JSM administration skills, practical ServiceNow experience, and experience supporting ServiceNow-to-JSM migrations. Candidates should have strong ITIL knowledge and ITIL 4 Foundation certification, experience with JSM Assets/CMDB and data governance, and familiarity with regulated or SOX-controlled environments and tools such as Entra ID, Teams, Azure DevOps, and Power BI.

Skills

IT Service Management
Jira Service Management Cloud
Jira Administration
ServiceNow
ITIL
ITIL 4 Foundation
Workflow Configuration
ServiceNow-to-JSM Migrations
CMDB and JSM Assets
ITSM Data Governance
Automation
Service-Level Agreements
Power BI
Microsoft Entra ID
Microsoft Teams
Azure DevOps

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Jira Service Management
JSM Cloud
Jira
ServiceNow
ITIL
ITIL 4 Foundation
Workflows
Service-Level Agreements
Automation
Permissions
Dashboards
Service Catalog
CMDB
JSM Assets
ITSM Data Governance
ServiceNow-to-JSM Migration
SOX
Regulated Environments
Microsoft Entra ID
Microsoft Teams
Azure DevOps
Power BI
Knowledge Integration
Continual Improvement
Atlassian Certification
Utilities

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