IVR Automation Engineer
- Toronto, ON, Canada
$35 to $40 CAD / hour · Contract
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Job details
- Pay
- $35 to $40 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 2–3+ years of automation experience
- Posting language
- English
- Posted
Original job description
Pay: $25-$40/hour
Required Skills & Experience
Bilingual in French and English
Strong experience working within contact centre / IVR environments
Hands-on experience with IVR and DTMF testing
Experience using CR Velocity as an automation/testing tool
Experience with Genesys Cloud or another CCaaS platform
2–3+ years of automation experience
Ability to develop, execute, and maintain automated test scenarios for IVR/contact centre workflows
Strong troubleshooting and problem-solving skills
Nice to Have Skills & Experience
Experience with speech recognition
Experience with CI/CD pipelines
Experience with API base dtesting
Job Description
Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands-on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS environment.
Key Responsibilities include the below:
Build and maintain automated testing for IVR and contact centre workflows
Test IVR functionality, including DTMF-based customer journeys
Use CR Velocity to support IVR automation and testing
Validate IVR functionality within Genesys Cloud or other CCaaS platforms
Identify, troubleshoot, and document defects
Support regression testing as changes are introduced
Work closely with development, QA, and contact centre teams
Support API, speech recognition, and CI/CD testing where applicable
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
More about this job
Responsibilities
Build and maintain automated tests for IVR and contact centre workflows, including DTMF customer journeys, using CR Velocity and Genesys Cloud or another CCaaS platform. Validate functionality, troubleshoot and document defects, support regression testing, and collaborate with development, QA, and contact centre teams on related API, speech recognition, and CI/CD testing.
Requirements
Requires French-English bilingualism, strong contact centre and IVR experience, hands-on IVR/DTMF testing, experience with CR Velocity and Genesys Cloud or another CCaaS platform, and 2–3 or more years of automation experience. Candidates should be able to develop, execute, and maintain automated test scenarios and demonstrate strong troubleshooting and problem-solving skills; speech recognition, CI/CD, and API testing experience are desirable.
Skills
- French-English Bilingualism
- Contact Centre Environments
- IVR Testing
- DTMF Testing
- CR Velocity
- Genesys Cloud
- CCaaS Platforms
- Test Automation
- Automated Test Scenarios
- Troubleshooting
- Regression Testing
- API Testing
- Speech Recognition
- CI/CD Pipelines
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Consulting
Keywords
- IVR
- Contact Centre
- DTMF
- CR Velocity
- Genesys Cloud
- CCaaS
- Test Automation
- Automated Test Scenarios
- IVR Workflows
- Customer Journeys
- Regression Testing
- Defect Documentation
- Troubleshooting
- Problem-Solving
- API Testing
- Speech Recognition
- CI/CD
- Quality Assurance
- French
- English