Medical Administrative Assistant

Our client is seeking a compassionate and organized Medical Administrative Assistant to join their team on an 8–10-week contract. This individual will play a key role in supporting physicians, case managers, clients, families, and community partners while helping ensure the smooth day-to-day operation of a busy healthcare office. The ideal candidate is client-focused, highly organized, and comfortable working in an environment that supports individuals experiencing mental health challenges. This is a current, new vacancy.

Day-to-Day Responsibilities

• Provide exceptional client-centered service to clients, families, hospitals, housing providers, and community partners.
• Answer incoming phone calls and direct inquiries appropriately, ensuring messages are relayed to physicians and case managers.
• Receive, sort, and distribute incoming faxes to the appropriate team members.
• Fax prescriptions and other clinical documentation as directed and ensure records are filed accurately.
• Maintain organized physical and electronic client records using TELUS EMR.
• Enter and update client information and documentation within TELUS.
• Keep client files and office records organized and easily accessible.
• Coordinate and participate in meetings through Microsoft Teams.
• Monitor office supply inventory and place orders as needed.
• Track daily staff attendance, including vacations, sick days, remote work arrangements, and leaves.
• Support payroll administration by maintaining attendance records and submitting payroll information on a bi-weekly basis.
• Maintain petty cash records and supporting documentation.

Must-Have Qualifications

• 1-2 years of experience in a medical office, healthcare administration, or administrative support role.
• Strong organizational skills with exceptional attention to detail.
• Experience managing confidential client information and records.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office applications and Microsoft Teams.
• Experience working with electronic medical records (EMRs) or other database systems.
• Commitment to providing client-centered care and professional customer service.
• Experience interacting with families, hospitals, housing providers, and community partners is considered highly important.

Nice-to-Have Qualifications

• Experience supporting individuals living with mental illness or working within mental health, healthcare, community services, or social services environments.
• Familiarity with basic medical terminology.
• Experience using TELUS EMR.
• Previous experience handling payroll administration, attendance tracking, or petty cash reconciliation.
• Vulnerable sector check completed within the last 6 months.

Pay Range: $22-$25/h CAD

"Artificial intelligence tools are used to assist in screening and assessing applicant for this position."