Omni Channel Manager

Pay Range: $200,000 CAD - $300,000 CAD

Hybrid - minimum 3 days on-site, on-site 4-5 days as needed (Vancouver, BC)

Insight Global is looking for a Senior Manager, Omnichannel to support a leading enterprise retail organization.

This role is for a vacant opening.

This individual will be responsible for leading complex omnichannel and inventory transformation initiatives, with a key focus on RFID implementation, inventory visibility, fulfillment, and the integration of physical and digital retail experiences. This is a leadership-focused role responsible for driving implementation strategy, managing cross-functional initiatives, and translating business objectives into executable roadmaps.

Responsibilities:

• Lead large-scale omnichannel and inventory transformation initiatives from roadmap through implementation.
• Provide leadership and oversight for RFID implementation initiatives across inventory and retail operations.
• Lead cross-functional teams and workstreams across business, operations, supply chain, and technology.
• Develop implementation roadmaps and translate strategic objectives into executable programs.
• Drive improvements across inventory visibility, order management, fulfillment, delivery, and returns.
• Support seamless customer experiences across physical stores, mobile, and digital channels.
• Partner with teams responsible for warehouses, distribution centres, stores, eCommerce, and fulfillment operations.
• Work with senior stakeholders to establish priorities, manage dependencies, and drive strategic decisions.
• Partner with technology teams supporting OMS, inventory, payment, fulfillment, and related retail platforms.
• Identify opportunities to improve inventory accuracy, operational efficiency, and the overall omnichannel customer experience.

Required Skills & Experience

• 6+ years of experience across omnichannel, retail operations, digital commerce, inventory, supply chain, product/program management, or related areas.
• Demonstrated experience leading or managing RFID implementation initiatives.
• Experience with RFID within inventory, warehouse, distribution centre, store, or supply chain environments.
• Experience leading complex cross-functional business or technology initiatives through implementation.
• Strong understanding of inventory visibility, order management, fulfillment, delivery, returns, and payment ecosystems.
• Knowledge of Order Management Systems (OMS), inventory systems, fulfillment technologies, payment platforms, or related retail technologies.
• Experience translating business strategy into actionable roadmaps and implementation plans.
• Strong leadership, stakeholder management, problem-solving, and executive communication skills.
• Experience working with senior leaders and influencing decisions across multiple business functions.

Nice to Have Skills & Experience

• Experience within large-scale retail, eCommerce, consumer goods, or other high-volume inventory environments.
• Experience with RFID implementations spanning warehouses, distribution centres, and/or store operations.
• Experience supporting large-scale omnichannel, inventory, or supply chain transformation programs.

Relocation package available.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.