Onsite IT Service Support Technician

Position Title: Onsite IT Service Support Technician

Contract: 9 months with potential for extension

Location: 5 days a week onsite in Edmonton

Rate: 20-25/hr

Job Description

Insight Global is seeking an Onsite IT Service Support Technician for one of our clients, a global leader in energy management and industrial automation. The successful candidate will provide on-site technical support across a wide range of IT services at the client's Edmonton facility.

This is a 9-month contract with strong potential for extension and requires 5 days per week on-site in Edmonton, AB.

Responsibilities

• Create, receive, monitor, maintain, and resolve IT service tickets.
• Image, configure, deploy, and support computers, monitors, mobile devices, and related hardware.
• Maintain an on-site presence to provide direct support to end users.
• Install, configure, troubleshoot, and support software while ensuring compliance with company standards.
• Perform proactive and on-demand health checks of IT systems and peripherals, including printers, copiers, scanners, fax machines, and video conferencing equipment.
• Provide end-user training on office automation equipment and related technologies.
• Conduct new hire IT orientations, including device setup, daily IT usage, security policies, and acceptable use guidelines.
• Troubleshoot and support hardware and software platforms.
• Manage and maintain secure password practices and access controls.
• Support user access to corporate networks, wireless connectivity, applications, and VPN services.
• Coordinate task execution with Service Desk teams and other IT support groups.
• Manage IT inventory, including receiving, sorting, organizing, stocking, and tracking equipment.
• Identify, document, and track assigned projects through the project management process.
• Support local and regional IT projects, acting as on-site "hands and feet" support when required.
• Perform other duties as assigned.

Required Qualifications

• 2+ years of experience in desktop support, service desk, or field support environments.
• Experience supporting Windows devices, Microsoft Office applications, and mobile devices.
• Knowledge of hardware and software troubleshooting.
• Experience with ticketing systems and IT service management processes.
• Strong customer service and communication skills.
• Ability to work independently in an on-site support environment.
• Experience supporting printers, conference room technology, and network connectivity issues.
• Ability to prioritize and manage multiple requests in a fast-paced environment.

Nice-to-Have Qualifications

• Experience supporting enterprise environments.
• Exposure to Active Directory, VPN support, and account administration.
• Knowledge of IT asset management and inventory control processes.
• Previous experience supporting manufacturing, industrial, or corporate office environments.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.