Product Operational Specialist

Job Description

Insight Global is hiring for a Product Operational Specialist to join our client in the energy industry. This role sits within the Operations function, supporting a newly launched discount program. The primary focus is ensuring discounts are correctly applied, validated, and billed by leveraging internal systems, reporting, and close collaboration with cross‑functional teams. The role is highly operational, detail‑oriented, and system‑dependent, with a strong emphasis on accuracy, speed, and issue resolution. It is is 12 month contract (with possible extensions) located in Markham, Ontario (4 days per week onsite).

Required Skills & Experience

• 3–5 years of experience in an operations‑focused role, ideally supporting billing, accounting, pricing, or programs
• Strong ability to work quickly and accurately in a fast‑paced, operational environment
• High level of attention to detail, especially when working with billing and financial data
• Strong organizational skills, with the ability to navigate multiple systems and workflows
• Proven experience working cross‑functionally to solve operational issues
• Ability to learn new systems and processes quickly
• Strong Excel skills, including:
• Managing and organizing spreadsheets
• Working with existing formulas (e.g., VLOOKUP/XLOOKUP)
• Data sorting, validation, and reconciliation
• Experience operating at a manager level, with the ability to manage work independently (no people management required)
• Ability to work fully independently with minimal oversight

Nice to Have Skills & Experience

• Salesforce
• Power BI
• Zuora
• Other billing or reporting platforms
• Prior exposure to discount, pricing, or promotional programs

Day‑to‑Day Responsibilities

• Support the ongoing operations of a discount program, ensuring discounts are applied accurately and consistently
• Review job orders and system data to validate that discounts have been properly applied prior to billing
• Investigate and resolve discount or billing issues by working cross‑functionally with internal teams (billing, accounting, operations, systems)
• Rely heavily on internal systems to track, verify, and correct discount applications
• Manage shared inboxes and incoming requests by:
• Reviewing emails
• Understanding the issue
• Identifying the root cause
• Implementing or coordinating the fix
• Identify operational gaps and collaborate with partners to mitigate future issues
• Report on trends, successes, and errors related to discount usage and billing accuracy
• Maintain organized tracking and documentation using spreadsheets and reporting tools

Compensation:

$27-32/h

Exact compensation may vary based on several factors, including skills, experience, and education.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.