Production Support Analyst

Production Support Analyst

Contract: 6 months + extensions

On-Site: 5 days - Toronto, ON

Rate: $28-32/hr

Required Skills & Experience

• 1-3 years of experience in Production Support, Application Support, Trade Support, Trade Desk Support, or a related support function within financial services.
• Strong SQL skills with the ability to query, analyze, troubleshoot, and validate data issues.
• Experience supporting business-critical applications and responding to production incidents.
• Exposure to capital markets, derivatives, trading systems, wealth management platforms, investment operations, or regulatory reporting environments.
• Experience monitoring applications, batch processes, and system health using enterprise monitoring tools.
• Strong troubleshooting and issue investigation skills with the ability to work across multiple technology and business teams.
• Experience managing support tickets, prioritizing incidents, and communicating directly with end users.
• Understanding of trade lifecycle concepts, trade booking, P&L, risk reporting, or financial operations processes.

Nice to Have Skills & Experience

• Python scripting experience for automation, reporting, or operational efficiencies.
• Experience supporting trading platforms or front-office applications.
• Experience with monitoring tools such as ITRS Geneos, Splunk, Dynatrace, AppDynamics, or similar solutions.
• Exposure to derivatives, credit risk, market risk, or regulatory reporting platforms.
• Knowledge of APIs and system integrations.

Job Description

Insight Global is hiring an Application Support Analyst to join a Global Derivatives technology team supporting critical front-office trading and regulatory reporting platforms.

This role is highly focused on production support and operational excellence. The successful candidate will serve as a key point of contact for trading desk users, investigating issues, coordinating resolutions, monitoring application health, and ensuring daily platform stability.

The position offers direct interaction with front-office users and provides exposure to derivatives trading, risk management, and financial technology environments.

Key Responsibilities

• Act as the primary support contact for trading desk and business user requests.
• Investigate and troubleshoot production issues related to trade booking, P&L, risk reporting, and downstream operational processes.
• Monitor application health, batch processing, and system performance using enterprise monitoring tools.
• Respond to incidents, perform root cause analysis, and coordinate issue resolution across technology and business teams.
• Support overnight and scheduled batch processes, ensuring successful execution and timely escalation of failures.
• Review support documentation and operational procedures to quickly diagnose recurring issues.
• Assist with application releases, production deployments, and post-release validation activities.
• Utilize SQL queries to analyze data, validate transaction flows, and investigate production issues.
• Develop scripts and automation solutions where appropriate to improve operational efficiency.
• Create and maintain support documentation, runbooks, and knowledge articles.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.