Rental & Repairs Associate

Responsibilities:

• Owns rental order processing by inputting, allocating, and tracking new rental orders and submitting required paperwork to support timely and accurate billing.
• Reconciles rental returns by comparing returned radios and accessories against asset assignments, providing return receipts to the sales representative, and notifying accounting when invoicing should cease.
• Maintains the rental equipment asset database to support budget planning, asset upkeep, replacement tracking, and annual reporting of rental radio and accessory asset losses.
• Prepares rental assets for redeployment by ensuring returned equipment is cleaned, organized, labelled where required, and ready for customer or internal use.
• Creates and maintains radio programming for new orders, rental equipment, loaners, demos, and assigned maintenance agreement equipment, ensuring programming is accurate and aligned with customer requirements.
• Supports trunking system administration for the C+/CAP MAX, City of Barrie, and Vale systems by maintaining spreadsheets, supporting controller administration, and programming related assets as required.
• Supports customer fleet reprogramming projects at customer locations when requested, including travel to customer sites when required.
• Diagnoses, quotes, and repairs radio equipment for customer and internal equipment requests, ensuring repair status, costs, and outcomes are communicated clearly.

REQUIRED SKILLS AND EXPERIENCE

• Experience with two-way radio equipment, radio programming, radio repair, rentals coordination, service support, or a related technical operations environment is preferred.
• Working knowledge of Motorola programming software, firmware updates, asset tracking tools, rental records, service documentation, and related technical systems is considered an asset.
• Strong troubleshooting, organization, documentation, and customer service skills, with the ability to manage details accurately across rentals, repairs, programming, and inventory.
• Ability to communicate clearly with internal teams, customers, and sales representatives regarding equipment status, repair outcomes, programming needs, and asset availability.
• Ability to travel to customer locations when required for reprogramming projects or service support.

Pay Transparency:

The expected Annual Salary for this position falls between $45,000 to $50,000/year.

Vacancy Status:

This Posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.