Senior Application Support Analyst

Required Skills & Experience

5+ years of experience in Application Support, Production Support, or a similar support-focused role.
Experience supporting business-critical applications in a corporate environment.
Strong troubleshooting and problem-solving skills.
Experience using SQL for basic queries, reporting, and issue investigation.
Ability to manage multiple priorities and follow issues through to resolution.
Experience working with business users and technical teams to resolve incidents and support application enhancements.
Excellent verbal and written communication skills.
Experience working in an Agile environment.
Familiarity with monitoring and ticketing tools used to track application health and support activities.
Strong sense of ownership and accountability when managing incidents and requests.
Willingness to participate in an on-call support rotation.

Nice to Have Skills & Experience

Experience supporting applications within Wealth Management, Banking, or Financial Services.
Exposure to Windows and Linux environments.
Experience with monitoring tools such as Dynatrace, ELK, PagerDuty, or similar platforms.
Familiarity with database technologies such as Sybase, DB2, or SQL Server.

Job Description

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys problem solving, working with stakeholders, and helping ensure applications run smoothly for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.