Senior Application Support Specialist
- Toronto, ON, Canada
$35 to $40 CAD / hour · Contract
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Job details
- Pay
- $35 to $40 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 5+ years of experience in Application Support, Production Support, or a similar support-focused role.
- Posting language
- English
- Posted
Original job description
Location: Toronto
Contract: 6 months (will convert to fulltime)
Hybrid: 2 days a week onsite
Pay Rate: $35-40
JOB DESCRIPTION
Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys problem solving, working with stakeholders, and helping ensure applications run smoothly for end users. Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
REQUIRED SKILLS AND EXPERIENCE
5+ years of experience in Application Support, Production Support, or a similar support-focused role. Experience supporting business-critical applications in a corporate environment. Strong troubleshooting and problem-solving skills. Experience using SQL for basic queries, reporting, and issue investigation. Ability to manage multiple priorities and follow issues through to resolution. Experience working with business users and technical teams to resolve incidents and support application enhancements. Excellent verbal and written communication skills. Experience working in an Agile environment. Familiarity with monitoring and ticketing tools used to track application health and support activities. Strong sense of ownership and accountability when managing incidents and requests. Willingness to participate in an on-call support rotation.
NICE TO HAVE SKILLS AND EXPERIENCE
Experience supporting applications within Wealth Management, Banking, or Financial Services. Exposure to Windows and Linux environments. Experience with monitoring tools such as Dynatrace, ELK, PagerDuty, or similar platforms. Familiarity with database technologies such as Sybase, DB2, or SQL Server.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
*Artificial Intelligence tools are used to assist in screening and assessing applicants for this position
More about this job
Responsibilities
Support a portfolio of business-critical applications, investigate issues, and manage incidents and requests through resolution. Work with business users and technical teams to maintain application health and support enhancements.
Requirements
Requires at least five years of application, production, or similar support experience, strong troubleshooting skills, basic SQL experience, and the ability to manage multiple priorities. Candidates should communicate effectively, have Agile experience, be familiar with monitoring and ticketing tools, and participate in an on-call rotation.
Skills
- Application Support
- Production Support
- Troubleshooting
- Problem Solving
- SQL
- Incident Management
- Stakeholder Communication
- Application Enhancements
- Agile
- Monitoring Tools
- Ticketing Tools
- On-Call Support
- Windows
- Linux
- Dynatrace
- PagerDuty
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Application Support
- Production Support
- Wealth Management
- Business-Critical Applications
- SQL
- Incident Management
- Application Enhancements
- Agile
- Monitoring Tools
- Ticketing Tools
- On-Call Support
- Banking
- Financial Services
- Windows
- Linux
- Dynatrace
- ELK
- PagerDuty
- Sybase
- DB2
- SQL Server
- Toronto
- Hybrid
- Contract