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Added 14 mins ago
IG
Senior Information Technology System Engineer
Insight Global
Toronto, ON
- $55 to $70 CAD / hour
- Contract
Level 3 Support Escalations: Act as the ultimate technical escalation point, resolving complex Tier-3 issues spanning hardware, networking, cloud integrations, and smart property…
Added 14 mins ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- Full-time
Lead document control activities for the AGC division, ensuring traceable and compliant management of emails, client files, drawings, calculations, reports, and other technical records.
Added 14 mins ago
IG
Systems & IT Engineer
Insight Global
Toronto, ON
- Full-time
Level 3 Support Escalations: Act as the ultimate technical escalation point, resolving complex Tier-3 issues spanning hardware, networking, cloud integrations, and smart property…
Added 14 mins ago
FI
Senior Technical CRM Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Senior Microsoft Upgrade Specialist will provide hands-on technical leadership and overall delivery oversight for the Clinic Information Management System (CIMS) upgrade. The role will…
Added 14 mins ago
PP
Shipper, Receiver & Warehouse Clerk
Polar Performance Materials
Oakville, ON
- Contract
Reporting To: Daily operational duties will be coordinated with the Team Lead on duty.
Added 14 mins ago
F
SDET Lead
Fynbosys
Vancouver, BC
- Contract
The SDET Lead will own the quality engineering strategy for the RAPID team within Product Creation in Vancouver. This is a hands-on, innovation-minded leader who builds automation…
Added 14 mins ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
Lead Business Reviews: Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out future opportunities for optimization and expansion.
Added 14 mins ago
PE
Production Supervisor
Porter Engineered Systems - A Division of Pangeo Group
Windsor, ON
- Full-time
Able to work a rotating shift schedule across all three shifts, plus weekends and overtime as required · Rotating shifts (days, afternoons and midnights)
Added 14 mins ago
K
Senior Accountant, Audit - Public Companies
KPMG
Winnipeg, MB
- Full-time
Lead end-to-end engagement delivery (planning, risk assessment, fieldwork, and completion), ensuring timelines, budgets, and quality expectations are met.
Added 14 mins ago
IG
Senior IT Project Manager *** Gestionnaire principal de projets TI
IPEX Group
Oakville, ON
- Full-time
Added 30 mins ago
KG
Azure Cloud Solutions Architect
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are looking for a seasoned Lead Azure Cloud Solutions Architect with 10+ years of infrastructure engineering experience to spearhead enterprise cloud transformations. In this…
Added 30 mins ago
AC
Senior Manager, Cross Border Individual Tax Planning
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Cross Border Individual Tax team as a Senior Manager · Lead multiple client facing teams responsible for cross-border income tax and estate planning engagements for U.S
Added 30 mins ago
A
Senior IT Project Manager *** Gestionnaire principal de projets TI
Aliaxis
Oakville, ON
- Full-time
Added 30 mins ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- $100,000 CAD / year
- Full-time
Lead document control activities for the AGC division, ensuring traceable and compliant management of emails, client files, drawings, calculations, reports, and other technical records.
Added 30 mins ago
HO
Director, Grid Technology
Hydro Ottawa
Ottawa, ON
- Full-time
Develop and lead Hydro Ottawa’s Grid Technology strategy, including Smart Grid innovation, grid automation, and the integration of emerging technologies ( AI, EV, DERs, AR/VR).
Added 30 mins ago
Associate Director, Budget Operations and Decision Support
University of Guelph
Guelph, ON
…4 Decision Support Consultant and 3 Budget Analysts, in the delivery of positive high-quality service to a wide range of internal stakeholders. This task will require that all staff have…
Added 30 mins ago
Lead, Project Controls, Non-Technical, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Lead, Project Controls, Non-Technical, Pacific Link. In this position, you…
Added 43 mins ago
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Lead ML Engineer – Classical ML & GenAI/RAG
Delaplex
Canada
- Full-time
Job Title: Lead ML Engineer – Classical ML & GenAI/RAG
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Mechanical Planner, Maintenance
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SK · Saskatchewan, Canada
- Full-time
Develop complete work order packages, manage material, labour availability, and delivery.
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Portfolio Steering and CAT Risk Analyst - Marine
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Toronto, ON
- Full-time
This role will work a hybrid schedule and can be based in one of our following offices: New York, Chicago, Alpharetta, O’Fallon, or Toronto
Added 44 mins ago
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Construction Manager - Radar & Antenna Infrastructure
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Oakville, ON
- Full-time
Kiewit is seeking an experienced construction professional to support the pursuit, planning, and delivery of complex radar and antenna infrastructure projects, including large-scale…
Added 44 mins ago
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Construction Manager - Radar & Antenna Infrastructure
Ganotec
Clarington, ON
- Full-time
Kiewit is seeking an experienced construction professional to support the pursuit, planning, and delivery of complex radar and antenna infrastructure projects, including large-scale…
Added 44 mins ago
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Senior Director, Enterprise Platforms
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- Full-time
…This role bridges sales opportunity ownership with hands-on technical leadership, shaping complex omnichannel ecosystems that drive measurable business impact. The position partners closely…
Added 44 mins ago
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Construction Manager - Telecommunications & Transmission
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Kiewit is seeking an experienced construction professional to support the pursuit, planning, and delivery of telecommunications, transmission, and critical communications infrastructure…
Added 44 mins ago
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Construction Manager - Heavy Mechanical equipment installation
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Ganotec is seeking a Senior Project Delivery Specialist to support the pursuit, planning, and delivery of industrial, marine, and defence infrastructure projects involving heavy mechanical…

Insight Global

Senior Information Technology System Engineer

Toronto, ON, Canada

$55 to $70 CAD / hour · Contract

Apply on LinkedIn About employer

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Job details

Pay: $55 to $70 CAD / hour
Job type: Contract
Apply by: Dec 12, 2026
Experience: Experience: 7–10 years of professional experience in systems administration, IT infrastructure, IT support, or a related high-velocity technical environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Insight Global is hiring on behalf of our client in the hospitality industry for an experienced Senior Systems & IT Engineer. This individual will play a key role in building and strengthening the organizations IT infrastructure as the company continues to grow and acquire new hotel properties.

This is a hands-on position combining systems administration, IT support, networking, security operations, and infrastructure improvement. Initially, the role will focus heavily on assessing the current IT environment, establishing processes and standards, and proactively improving device, application, access, and help desk management. As the organization grows, this person will also travel alongside IT leadership to support the technology setup and integration of newly acquired hotel properties.

Key Responsibilities

L3 IT Service Management & Jira Automation

Level 3 Support Escalations: Act as the ultimate technical escalation point, resolving complex Tier-3 issues spanning hardware, networking, cloud integrations, and smart property infrastructure.
Jira Help Desk Architecture: Build, optimize, and manage our Jira Service Management (ITSM) environment. Design and implement custom ticketing workflows, automated triage routing, and strict Service Level Agreements (SLAs) mapped to critical business impact (e.g., guest lockout emergencies vs. standard employee provisioning).
Proactive Device Management: Establish remote monitoring tools to actively audit and assess employee laptops, MDM configurations, and device health to resolve security and performance issues before they trigger support tickets.
AI Agent Training & Support: Partner with IT leadership to support, train, and configure Virgil (our custom agentic ERP), helping transition recurring Tier-1/2 queries into automated AI workflows.

Identity & Security Operations (SecOps)

IAM & RBAC Restructuring: Lead the architecture, migration, and enforcement of a strict Role-Based Access Control (RBAC) framework across all corporate and property systems.
User & File Security Governance: Systematically manage, audit, and clean up enterprise level folder hierarchies, shared drives, and application permissions inside Google Workspace Enterprise to prevent data sprawl.
MFA & Security Audits: Conduct comprehensive security audits of laptop fleets, software access, and system logs to implement enterprise-grade security protocols across all teams.

IoT, Smart Lock Access & Physical Security Systems

Salto KS Cloud Administration: Serve as the chief administrator for our cloud lock infrastructure (Salto KS). Configure digital access workflows, manage master codes, audit logs, and oversee API integrations that automatically generate guest/cleaner PIN codes.
Physical Security & Camera Systems: Manage, monitor, and troubleshoot IP-based security camera networks, digital video recorders (NVR/DVR), and local storage units across physical properties to guarantee maximum security coverage.
Property Network Edge & Telephony: Standardize property networks utilizing Dedicated Internet Access (DIA) fiber, Cradlepoint cellular backup routers for automated failover, and StayFi captive portal Wi-Fi. Administer our RingCentral Cloud PBX VoIP phone trees and SMS routes.

Hotel Acquisitions & Onsite Integrations

Onsite Integrations & Travel: Travel to hotel properties across Canada, the U.S., and Mexico approximately once per quarter. Lead on-site networking setups, hardware cabinet dress-outs, camera system installations, and smart lock transitions for newly acquired locations.

Requirements

Experience: 7–10 years of professional experience in systems administration, IT infrastructure, IT support, or a related high-velocity technical environment.
L3 Technical Troubleshooting: Proven experience operating at a Level 3 support level, troubleshooting deep network, identity, and software configuration failures.
Atlassian & ITSM Mastery: Deep experience building, administering, or significantly improving Jira Service Management, including JQL filters, SLA metrics, queues, and automated transition rules.
Identity & Access Control: Advanced, hands-on experience designing and executing enterprise-level IAM policies, Google Workspace Enterprise admin configurations, and strict RBAC folder/file access structures.
Networking, Firewalls & Telephony: Solid understanding of TCP/IP networking, gateway router configurations, cellular failover setups (e.g., Cradlepoint), RingCentral (or comparable cloud PBX) administration, and hands-on experience configuring and maintaining enterprise-grade firewalls (e.g., Cisco, Fortinet, Ubiquiti).
Physical Tech / Smart Lock Experience: Familiarity with smart access control systems (such as Salto KS, Yale) and network security camera operations.
Emerging Tech Adaptability: Comfort supporting, adjusting, or training AI-based business tools and custom AI agents to improve automated service delivery
Willingness to Travel: Able and excited to travel to properties in the U.S. and Mexico (roughly once per quarter) to lead hands-on on-site integrations.

Nice-to-Have

Previous experience supporting a multi-site hospitality company, short-term rental operator, or a rapidly growing, acquisition-heavy business.
Familiarity with software engineering environments.

What the First 90 Days Could Look Like

The initial focus will be roughly 50% help desk and IT support, with a strong emphasis on proactive improvement rather than simply responding to tickets. This person will assess the current environment, audit devices and application access, understand existing configurations, organize IT assets, establish Jira ticketing and SLAs, and create a more standardized and scalable IT environment.

As these foundations are established, the role will evolve toward ongoing systems administration, help desk leadership, security, infrastructure optimization, automation, and supporting new hotel acquisitions.

Vacancy status: This role is currently vacant.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide senior-level systems and IT support while improving service management, device administration, identity security, networking, telephony, and property technology. Lead on-site technology integrations for acquired hotels, including network, camera, and smart-lock deployments, and help automate recurring support through AI tools.

Requirements

Requires 7–10 years of relevant experience, Level 3 troubleshooting expertise, and substantial hands-on experience with Jira Service Management, enterprise IAM and RBAC, Google Workspace, networking, firewalls, and cloud telephony. Candidates should also be familiar with smart access and camera systems, be adaptable to AI-based tools, and be willing to travel to properties in the U.S. and Mexico approximately once per quarter.

Skills

Systems Administration
Level 3 Technical Support
Jira Service Management
IT Service Management
Jira Automation
Identity and Access Management
Role-Based Access Control
Google Workspace Administration
Network Troubleshooting
Firewall Administration
Cloud PBX Administration
Device Management
Security Auditing
Smart Lock Administration
IP Camera Systems
AI Agent Support

Visa sponsorship

Not detected in the job text

Keywords

Systems Administration
IT Infrastructure
Level 3 Support
Jira Service Management
JQL
Service Level Agreements
IT Service Management
Google Workspace Enterprise
Identity and Access Management
Role-Based Access Control
TCP/IP
Firewalls
Cisco
Fortinet
Ubiquiti
Cradlepoint
RingCentral
Salto KS
Smart Locks
IP Security Cameras
NVR/DVR
Mobile Device Management
Cloud Integrations
AI Agents
StayFi
Hotel Acquisitions
Network Failover
Security Audits
Property Technology

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Work requirements

Jobs in Canada